Genetic Counseling Assistant Full Time Days

BASIC PURPOSE OF THE JOB

Assists Genetics Department with administrative duties for optimal performance and care coordination.

REPORTS TO

Practice Manager

JOB REQUIREMENTS

Supervisory Responsibilities:

No Minimum Education:

Bachelor's Degree required.

Degree:

Degree in Genetics, Biology, Psychology, or related field.

License/Certification Required:

None.

Minimum Work Experience:

1 year of related experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Familiar with standard concepts and practices within field Proficient in Microsoft Word/Excel Highly detail oriented Highest integrity with confidential health information

DUTIES AND RESPONSIBILITIES

Coordinates prior authorizations for genetic testing with patients, payers, and other facilities. Prepares lab requisitions to ensure accurate and appropriate directions and outcomes. Manages lab resulting database to ensure timely and effective results are reported. Monitors electronic correspondence and resulting for patient referrals and newborn screen cases. Collects previous relevant test results and clinical documentation prior to initial visits/consultations. Provides clerical support to provider, counselor, and staff. Coordination of follow up testing with families. Fields communications from laboratories, insurance providers, and families regarding testing, and addresses the needs of each accordingly. Communicates with families with empathy and compassion as the focus of the practice surrounds sensitive and critical patient needs. Deals with outside customers (payers, facilities, etc.) with professionalism and represents ETCH's vision of ideal patient care. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Coordinates triaging of genetic patient referrals with input from counselor and other providers. Utilizes hospital resources and time respectfully and accountably. Willingly accepts any other assignment that may be requested.

PHYSICAL REQUIREMENTS

Note:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday. At Dolly Parton Children's Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter

• every interaction, every time. Compassion
• We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership
• We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect
• We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence
• We set high standards for performance in delivering the safest patient care.

We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.