Client Care at Boutique Wellness Center

Client Care at Boutique Wellness Center Bay Area Brain Spa Albany, CA Job Details Part-time $25 - $28 an hour 1 day ago Benefits On-the-job training Employee discount Qualifications Teamwork Spa experience Interpersonal skills Customer service Salon software Health and wellness goal setting Attention to detail POS systems Interpersonal communication Full Job Description Bay Area Brain Spa is a woman-owned, technology-forward wellness center devoted to nervous system regulation, recovery, and optimized well-being. We are seeking a grounded, wellness-experienced professional to join our small team as a Client Wellness Lead . This role is not simply front desk support. It is a steady, caring presence for our clients — helping them feel safe, informed, and supported throughout their wellness journey. Our clients use technologies like neurofeedback, infrared, lymphatic drainage, and the BioCharger to support their nervous system, and you'll become fluent in all of it. We are looking for someone who genuinely believes in what we do and wants to be part of a calm, mission-driven environment long-term. Who This Role Is For This position is ideal for someone who: Has prior experience in a wellness, spa, holistic health, or health-adjacent environment Values consistency, professionalism, and meaningful client relationships Lives a wellness-oriented lifestyle and understands nervous system care Is seeking stable, part-time work — not a temporary stepping stone Appreciates structure, responsibility, and being part of a small, collaborative team Is interested in growing into a spa lead role — taking on team coordination, client retention, and operational ownership over time If you are in a short-term transition, planning extended travel, or primarily seeking experience for a future career path, this role is unlikely to be a fit. Why you'll love it here Work with cutting-edge wellness tech in a serene, spa-like setting See real client wins and be part of a supportive, mission-driven team Learn, grow, and enjoy self-care on us (use of services is part of the role) Our small team has been with us for 2-3 years — in an industry known for turnover, we're proud of that. We invest in the people who join us and it shows. What you'll do Welcome clients with warmth, steadiness, and professionalism Guide each client through their visit from arrival to departure Manage bookings and client communications (text, phone, email) Learn our technologies and confidently explain their benefits in clear, non-medical language Ask thoughtful questions about client goals and help match them with appropriate services As you grow with us, take on increasing responsibility for team coordination, client follow-up and retention, and day-to-day spa operations Maintain a pristine, calming space: Reset stations Sanitize and disinfect between clients Restock supplies Light cleaning (laundry, sweeping, vacuuming) Maintain restrooms and refreshment areas This is an active role that requires both emotional presence and physical task work. You'll thrive in this role if you are

People-first:

excellent listener with graceful, upbeat communication Calm under pressure: can multitask, prioritize, and stay composed Detail-driven & reliable: punctual, organized, proactive, and a strong team player

Tech-comfortable:

confident with various machines, scheduling, messaging,

POS Trauma-sensitive:

able to hold space for sensitive clients (trauma-informed is a plus) Passionate about health and wellness (for all brains and all bodies) Required Qualifications Minimum 2 years of experience in a wellness, spa, health, or client-facing care environment Strong alignment with nervous system regulation, holistic wellness, or technology-based health services Clear, professional written and verbal communication Reliable, punctual, detail-oriented, and proactive Comfortable with technology (scheduling software, messaging systems, POS) Ability to stand for a 6-hour shift and lift up to 25 lbs Schedule Requirements Thursday evenings and Sundays required Every Other Saturday 12-hour minimum and up to 30 hours per week (after training) Commitment This role requires a 1-year commitment . Because we invest deeply in training and client relationships, we are seeking someone who intends to be a consistent presence in our community over time. We are building toward promoting from within. The right person will have a genuine path to a lead role as our team and hours grow. Pay & perks Starting at $25 - $28/hour DOE with growth as responsibilities increase On-the-job training + employee discounts Monthly allowance for Brain Spa self-care services (use required) Professional development support How to Apply If this resonates with you, we would love to hear from you.

Email with answers to:

Why does this role align with where you are in life right now? What is your background in wellness or client care? Confirm your availability. Why does nervous system regulation matter to you personally? Bonus for those who submit a brief video introduction here: https://app.vouchfor.com/c/

TKFdnBtazd Pay:

$25.00 - $28.00 per hour Application Question(s): What wellness practices do you personally use to support your own nervous system or recovery? Describe a specific wellness, spa, or health-adjacent environment you have worked in. What was your role and how long were you there? What attracts you to the Brain Spa and this role?

Experience:

wellness, spa, health, or client-facing care environment: 2 years (Preferred)

Work Location:

In person