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Student Success Coach (Video)
Job
Chegg Inc.
Topeka, KS (In Person)
Full-Time
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Job Description
Guide, motivate, and coach learners with diverse needs, backgrounds, and experiences through relationship-based, live video coaching. Deliver high-touch, live video coaching sessions (20-30 minutes each) with up to 40-50 sessions per week, ensuring each interaction is personalized to the learner's goals, challenges, and circumstances. Prepare sessions by reviewing learner history, progress, and behavioral data to guide reflective, targeted coaching conversations. Document coaching interactions and learner progress in CRM systems to maintain continuity and inform future sessions. Conduct follow-up communications to reinforce insights, clarify next steps, and sustain accountability between sessions. Drive accountability, motivation, and skill-building through thoughtful questioning, reflection, and goal-setting, helping learners overcome obstacles and take ownership of their learning journey. Collaborate with Enrollment Managers, Outreach Coordinators, and the enablement team to address learner needs and ensure a smooth, supportive learner experience. Participate in virtual workshops, group coaching sessions, and office hours as needed to reinforce learning and engagement. Provide feedback on coaching processes, tools, and strategies to optimize learner outcomes. Partner with the Enablement team to test and refine coaching strategies and contribute to the ongoing development of the coaching toolkit. 3-5+ years of experience in coaching, student success, or related learner-facing roles. Strong passion for live, interactive coaching, with the ability to engage learners across multiple sessions per week. Comfort managing a high-volume coaching schedule, while delivering quality, individualized support. Ability to guide learners toward self-discovery and ownership, empowering them to set goals, build habits, and overcome challenges. Excellent verbal and written communication skills, with strong empathy and clarity. Demonstrated ability to motivate learners, including reconnecting them to their goals and "why." Understanding of adult learning principles (andragogy); teaching or counseling experience is a plus. Ability to manage competing priorities in a fast-paced, evolving environment. Strong work ethic and commitment to learner outcomes. Availability 9 am-5 pm PST Experience with Planhat, Zendesk, or similar CRM and support tools is a plus. To view full details and how to apply, please login or create a Job Seeker account