Program Manager/Health Coach - Home Care

Program Manager/Health Coach - Home Care Momba Home Care Michigan Troy, MI Job Details Full-time $60,000 - $70,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Home care experience HIPAA compliance Healthcare staff management LSW Social Work License Managed care Electronic health records (EHR) management Interpersonal skills Managed care organization experience Operational management Coaching Client rapport building HIPAA Full cycle recruiting Care planning in social services Bachelor's degree Attention to detail Healthcare privacy protection Field sales Organizational skills Patient interaction Productivity software Health & wellness coaching Home health agency experience

Full Job Description Job Summary:

Momba Home Care Michigan is seeking a Program Manager & Health Coach to fill a dynamic dual role. You will oversee the full caregiver recruitment process — sourcing candidates, conducting interviews, negotiating pay rates, and supporting onboarding — while also working directly with individuals with disabilities to develop personalized care plans and guide them in achieving their daily activities.

Hybrid Role:

Onsite & In the Field (Travel is required)

Full-time:

Monday-Friday 9AM-5

PM Salary:

60K-70K Must be a Licensed Social Worker (Required) Healthcare Operations Management Experience (Required) Experience with Home Care, Managed Care Organizations (MCO's), and Area Agency on Aging (AAA's) (Required) Must be a self-starter who is hungry for growth!

Qualifications/Educational Requirements:

1.

Education:

Bachelor's degree in Nursing, Healthcare Administration, or a related field. Certification in healthcare management and/or health coaching preferred. 2.

Experience:

3-5 years of experience in healthcare management, with a focus on home health or similar settings. Proven experience in a health coaching role, preferably in home care. 3.

Program & Care Plan Knowledge:

Familiarity with Medicaid Waiver programs and their eligibility criteria is advantageous. Demonstrated ability to develop personalized care plans based on individual client needs. 4.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with clients, caregivers, healthcare professionals, and internal teams. Ability to build strong rapport with clients and families. 5. Attention to

Detail:

Strong organizational skills with an eye for detail to accurately collect, document, and record client information. 6.

Empathy & Compassion:

Demonstrated ability to empathize with clients and their families while maintaining professionalism and confidentiality throughout all interactions. 7.

Adaptability:

Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously while maintaining a positive, solution-oriented attitude. 8.

Problem-Solving:

Strong critical thinking skills to assess client and caregiver needs and provide timely, appropriate solutions and coaching support. 9.

Technology Proficiency:

Proficient in electronic health records (EHR) systems and the MS Office suite. Comfortable using mobile applications for care coordination and coaching. 10.

Ethical Standards:

Commitment to high integrity, adherence to ethical standards, and strict compliance with HIPAA confidentiality guidelines.

Responsibilities/essential functions:

1.

Client Care Planning:

Collaborate with clients, caregivers, and the clinical team to create achievable, personalized care plans that support sustainable health improvements. 2.

Monitor & Adjust Care Plans:

Monitor client progress on an ongoing basis and adjust client-specific care plans and caregiver tasks as needed to ensure optimal outcomes. 3.

Client & Community Relations:

Build and maintain positive relationships with clients, case managers, and community partners. Conduct semi-annual home visits (and as needed). Market the company's services and increase community awareness. 4.

Source & Attract Candidates:

Proactively identify, source, and engage qualified candidates through job boards, social media, referrals, and other channels to meet the organization's ongoing hiring needs. 5.

Manage Recruitment Process:

Oversee the end-to-end recruitment process, including job postings, screening, interviews, and offers. Conduct phone, video, and in-person interviews to assess qualifications, culture fit, and job-specific competencies. 6.

Build & Maintain Pipelines:

Develop and maintain a pipeline of caregiver candidates to meet both current and future hiring demands of the organization. 7.

Onboarding & Caregiver Support:

Negotiate pay rates with prospective caregivers and collaborate with internal teams to ensure seamless onboarding. Provide ongoing support to resolve caregiver issues or concerns. 8.

Candidate Experience:

Ensure a seamless and professional experience for all candidates from initial contact through onboarding, enhancing Momba Home Care's employer brand. 9.

Territory & Business Development:

Regularly travel within the assigned territory to meet with clients and prospects, fostering face-to-face relationships and expanding business opportunities. 10.

Reporting & Metrics:

Track and report on recruitment metrics to assess the effectiveness of hiring strategies. Report progress daily to the supervisor and attend daily meetings to present caseload information. 11.

Documentation & Data Entry:

Ensure timely data entry and upload of new client packets. Complete timely incident reporting in accordance with company procedures. 12.

Ethical Standards & Compliance:

Maintain a high level of integrity, adhering to ethical standards and HIPAA confidentiality guidelines in all aspects of the role. The above list reflects the essential functions and other job functions considered necessary for the position identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of responsibilities and job duties. #MHCM1

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Home Care:

2 years (Required) In the

Field Health Care:

2 years (Required)

Healthcare Operations Management:

2 years (Required) Managed Care Organizations (MCO's): 2 years (Required) Agency on Aging (AAA's) : 2 years (Required)

License/Certification:

Licensed Social Worker (Required) Willingness to travel: 25% (Required)

Work Location:

In person