Associate Center Manager & Wellness Coach

OSTEOSTRONG TYSONS VA

Associate Center Manager & Wellness Coach Be More. Do More. Location 8609 Westwood Center Dr, Vienna

VA 22182

Job Type Full-Time Compensation $40,000-$48,000 + bonus OsteoStrong Tysons VA is a science-backed wellness center helping Members build bone density, improve balance, reduce pain, and enhance longevity. We are looking for an Assistant Studio Manager & Wellness Coach who is equally at home running daily operations and coaching Members on the floor. This is a hybrid role for someone who leads with empathy, thrives on process, and genuinely believes in our mission.

ROLE OVERVIEW

This role is split across two equally important pillars: ~50% Operations & Administration Opening/closing, member reviews, scheduling, IT systems, retention ~50% Session Coaching Delivering approximately 4 hours of hands-on Member coaching per day

RESPONSIBILITIES

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OPERATIONS & ADMINISTRATION

Member Experience & Retention Member Inquiries & Concerns:

Handle holds, cancellation requests, and complaints with empathy and a retention-first mindset, always seeking solutions before accepting a departure.

Personalized Engagement:

Greet Members by name, remember their progress, and ensure every visit feels personalized and meaningful.

Results Wall & Recognition:

Maintain and update the Member results wall and other recognition initiatives to celebrate milestones and motivate the broader community.

Community Events:

Support planning and execution of in-center events and retention initiatives, in coordination with the Center Manager and Center Owner. Daily Center Operations Open & Close the

Center:

Execute daily opening and closing checklists — including equipment checks, studio readiness, safety walkthroughs, and system logins — ensuring the center is consistently prepared for Members. Maintain a

Safe, Welcoming Environment:

Conduct daily walkthroughs to ensure cleanliness, equipment functionality, and a professional appearance throughout the facility. Escalate maintenance needs promptly.

Front Desk Management:

Handle Member check-ins, scheduling adjustments, billing inquiries, and administrative tasks with professionalism and accuracy.

Scheduling Support:

Assist the Center Manager with staff scheduling, shift coordination, and coverage planning to ensure seamless operations. Member Reviews & Milestone Check-ins A defining responsibility of this role is conducting structured Member progress reviews at key milestones throughout their membership journey. 10-

Week Reviews:

Conduct comprehensive one-on-one check-ins with Members approaching their 10-week mark. Review session data, assess progress against goals, and adjust programming as needed. 20-

Week Reviews:

Lead deeper progress conversations at the 20-week milestone, presenting outcome data, celebrating wins, and reinforcing the long-term value of continued membership.

Ongoing Checkpoint Sessions:

Schedule and execute periodic assessments including grip strength, balance, and posture measurements, ensuring all results are accurately recorded in the member management system.

Retention-Focused Conversations:

Use milestone reviews as opportunities to re-engage Members, address concerns proactively, and strengthen their commitment to their wellness journey. IT Systems & Administrative Proficiency This role requires confident, accurate, and self-sufficient use of all center technology platforms.

Member Management System :

Maintain accurate Member profiles, session records, billing information, and progress data. Run reports as needed.

Scheduling Software:

Manage Member and staff scheduling, appointment reminders, and session changes across digital platforms.

Communication Tools:

Handle Member communications via email, SMS, and any CRM platforms used by the center.

Reporting:

Pull and review operational data including attendance, retention metrics, and milestone completion rates to support Center Manager reporting.

Onboarding New Staff:

Support the setup and training of new team members on center systems and digital tools.

RESPONSIBILITIES

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SESSION COACHING

(~4 HOURS/DAY)

Member Coaching & Safety Guide Members Through Sessions:

Deliver safe, precise, and individualized coaching using OsteoStrong's proprietary equipment. Ensure correct positioning and form every single session — no shortcuts, regardless of Member familiarity.

Intake Review:

Prior to each session, review Member intake notes and health history to anticipate needs, flag risks, and tailor the session accordingly.

Reassurance & Education:

Proactively address Member concerns about safety, spinal alignment, and technique — especially for Members managing osteoporosis, osteopenia, or other health conditions.

Post-Session Follow-Up:

Check in with Members — especially first-timers — to ensure they feel well after their session, and document any notable observations.

Progress Tracking & Documentation Session Recording:

Accurately log all session data, performance results, and coaching notes in the member management system in real time.

Periodic Assessments:

Conduct grip strength, balance, and posture assessments at defined intervals and ensure results are communicated to Members with context and encouragement.

Celebrate Progress:

Recognize Member milestones, improvements, and personal records with genuine enthusiasm — making each Member feel seen and motivated.

Studio Environment Equipment Readiness:

Keep all coaching equipment clean, calibrated, and properly set up between sessions.

Professional Atmosphere:

Maintain a calm, focused studio environment that reflects our brand values and Member expectations. We invest in people who want to grow. We'll teach you the systems, the science, and the sales. You bring the attitude, the curiosity, and the care. The rest follows.

What we invest in you:

Paid, structured onboarding and coaching certification Weekly check-ins with the Center Manager Hands-on exposure to sales, retention, and operations Clear performance milestones with promotion criteria We will coach you, not just manage you What we expect from you: Show up fully — for Members and for teammates Take ownership before being asked Ask questions and seek feedback actively Treat every session and every task as a standard-setter Grow into the role — and beyond it

OUR CORE VALUES IN ACTION

We don't hire for skills alone. We hire for values. Every team member at OsteoStrong Tysons is expected to live these commitments daily:

Customer Centricity:

Put Members first in every decision

Pursue Excellence:

Never settle for good enough

Innovation & Creative Thinking:

Turn challenges into opportunities

Character & Ethics:

Lead with integrity, always You belong here if you: Put Members' wellbeing above convenience Own mistakes and fix them without excuses Notice problems and take action — not permission Bring energy and care on every shift See IT systems as tools, not obstacles

WHAT YOU BRING

Experience Experience in wellness, fitness, healthcare, or a service-based environment Experience in an administrative, operations, or coordination role — scheduling, CRM, or customer management Prior coaching, personal training, or hands-on wellness experience strongly preferred

Skills & Competencies Member Retention & Engagement :

Skilled at building meaningful, ongoing relationships with members by celebrating progress milestones, conducting consistent follow-ups, and personalizing the member experience to support long-term commitment to skeletal health goals. Proactively identifies at-risk members and takes initiative to re-engage them through outreach, coaching, and connection, fostering a warm, motivated community that keeps members coming back week after week.

Operational Discipline:

Strong organizational skills with the ability to manage checklists, schedules, and administrative processes independently and accurately.

IT Proficiency:

Comfortable and confident using member management software, scheduling platforms, email/CRM tools, and standard office applications. Quick to learn new systems.

Communication:

Warm, clear, and professional communicator in person, on the phone, and in writing.

Member-Facing Presence:

Natural ability to connect with people of all ages and health backgrounds, particularly older adults managing bone health conditions.

Problem-Solving:

Proactively identifies issues and takes action — doesn't wait for problems to escalate or for permission to improve.

Accountability:

Follows through on commitments. Owns outcomes, not excuses. Physical Requirements Ability to demonstrate equipment use and coaching techniques Comfortable remaining active and on your feet throughout the shift Preferred Background Candidates with experience or training in any of the following areas are encouraged to apply: Personal Training or Exercise Science Kinesiology, Physical Therapy, or Occupational Therapy Athletic Training or Exercise Physiology Wellness center management or Healthcare administration

COMPENSATION & BENEFITS

Base Salary $40,000 - $48,000 Based on experience Benefits & Perks Performance-based bonus tied to retention & center KPIs Healthcare and paid time off Complimentary OsteoStrong membership Paid training Exclusive staff discounts on wellness products

APPLY TODAY

Ready to lead, coach, and make a real difference in people's lives? Send your resume to the OsteoStrong Tysons VA. OsteoStrong is an equal-opportunity employer committed to diversity, inclusion, and a welcoming environment for all.

Pay:

$42,000.00 - $48,000.00 per year

Work Location:

In person