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Job Description
Health, Fitness, Biohacking, and Wellness Coach (Sales-Driven) | Full-time including Fridays, Saturdays, and Sundays About Upgrade Labs Park City Join us on a unique opportunity to upgrade our community at Upgrade Labs, Park City. Upgrade Labs is a luxury 360 wellness experience, where cutting-edge technology transforms clients—mind and body. Upgrade Labs PC offers state-of-the-art performance, recovery, and cognition training.
Description Job Type:
Full-time Pay and perks $18.00 to $23.00 per hour (depending on experience) Potential for monthly commissions (based on performance and sales) PTO (accrued based on time worked) Employee discount Opportunities for advancement About Upgrade Labs Upgrade Labs is a Human Upgrade Center focused on helping clients recover faster, perform better, and feel more energized with science-backed services and an elevated, high-touch experience. We combine data, technology, and coaching so clients get measurable progress with a minimum effective dose. Role overview This is a client-facing, consultative sales and coaching role for someone who thrives in a high-end spa, wellness center, med spa, or luxury fitness environment. You will deliver world-class hospitality while driving membership growth through tours, follow-up, and confident, ethical closing. Key responsibilities Sales and growth (primary focus) Convert walk-ins, tours, and leads into memberships and packages through a consultative, relationship-based sales approach. Deliver compelling tours that connect client goals to the right services and membership options, then confidently ask for the sale. Follow up with prospects by phone, text, and email, track outcomes, and move leads through the pipeline with urgency and warmth. Hit monthly sales and conversion goals, contribute to team targets, and participate in promotions and community events.
Upsell and cross-sell appropriately:
add-on services, package upgrades, retail, and referrals, always aligned to client outcomes. Client experience and operations Serve as the first point of contact and create a premium, welcoming experience for members and guests. Provide high-level customer service and hospitality: check-ins, scheduling, and proactive issue resolution. Run clients safely through services after training and according to center standards.
Manage the membership database:
register new clients, process payments, and maintain accurate client notes. Handle register, merchandise, and membership transactions with attention to detail. Complete opening and closing procedures, hourly facility checks, and cleanliness and presentation standards. Uphold confidentiality, discretion, and a polished, high-end environment. Who you are You are a strong closer with a service-first mindset: you love sales because you love helping people commit to themselves. You can hold confident conversations about price, value, and urgency without being pushy. You enjoy performance coaching culture and can speak credibly to health, fitness, and recovery goals. You are friendly, outgoing, and energetic, and you can build trust with anyone from athletes to high-performing executives. Qualifications Required Ability to work on site in Park City. Schedule flexibility, including Fridays, Saturdays, and Sundays. Customer service experience in a high-touch environment. Strong verbal and written communication skills. Comfortable using a CRM or membership software, and willing to track leads, follow-ups, and sales results. Ability to meet the physical requirements of the job: standing up to 8 hours, occasional sitting, walking, kneeling, reaching, lifting or moving up to 25 pounds. Strongly preferred (what we are prioritizing right now) Proven sales experience in a luxury spa, med spa, wellness center, boutique gym, or similar high-end service business, including memberships and packages. Experience with personal training or a personal trainer background, or experience selling personal training packages, fitness coaching, or premium training programs. Comfort coaching clients on basic fitness and recovery habits in a way that supports retention and long-term results. Does this describe you You can combine hospitality, coaching energy, and sales skill into one smooth client experience. You take ownership of outcomes and follow up until the client has a clear next step. You want a role where performance matters, and your commissions reflect your impact. You believe in upgrading yourself and helping others do the same, smarter not harder. Salary $18 - $23 per hour
