Administrative Support Specialist - Advanced

Administrative Support Specialist

• Advanced East Carolina University $34,602
• $56,422 United States, North Carolina, Greenville Apr 28, 2026 Position Details Position Information Job Title Administrative Support Specialist
• Advanced Position Number 921730 Vacancy Open to All Candidates Time-Limited No Department Homepage https://studenthealth.

ecu.edu/ Advertising Department

STUDENT HEALTH SERVICE

Division Student Affairs Classification Title 10422 Administrative Support Specialist Competency Level 3

• Advanced Working Title Administrative Support Specialist
• Advanced Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $34,602
• $56,422 Anticipated Hiring Range $45,750
• $49,297 Salary Grade Equivalency NC10 Work Schedule Monday
• Friday Work Hours 8:00 a.m.
• 5:00 p.m. Position Location (City) Greenville Job Category Staff
• Office/Clerical Organizational Unit Overview The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community.

With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement. Job Duties This position is responsible for the management of daily front office operations. This position uses discretion to change systems or procedures as necessary to meet the needs of the department, students, and the University. Changes in work procedures are designed and implemented as deemed necessary. This position is responsible for conflict resolution that may involve employees, students, parents, and other University employees. Additional responsibilities include the set-up, manipulation, and maintenance of CISCO phone system utilized by Student Health Services. Duties include operation status, hours of operation, phone message prompts, and phone queue distribution. This position anticipates and plans for changes in the schedule as well as devising and adjusting systems to meet any unusual problems/changes concerning front office operations. This position participates in operational and program planning necessary to meet the daily and long-range needs of the department. This position is also responsible for ensuring external signage reflects correct hours of operations. Front Desk & Patient Access Operations (45%) Provides oversight and direction for front desk and patient access operations, supervising 6-9 full-time employees.

Key duties include:

Overseeing front desk recruitment efforts to include interviewing, and making hiring recommendations. Working with POSO Coordinators to update job descriptions as necessary. Approving leave requests and monitoring PTO balances. Conducting formal onboarding and orientation for new employees. Assigning and adjusting job duties to ensure optimal efficiency. Performing performance evaluations, developing improvement plans, and addressing disciplinary matters.

EHR Template Management:

Creating, modifying, and maintaining provider scheduling templates in the EHR system to ensure provider availability and efficient patient access. Public Contact (10%) Serving as a key point of contact for students, providers, and staff, offering technical and procedural assistance with electronic data and documentation. Ensures compliance with all regulatory and confidentiality requirements. This position serves on multiple committees, including: Clinical Operations Committee Clinical Information Systems Committee Accreditation Association for Ambulatory Health Care (AAAHC) Quality Assurance Committee Additionally, this position oversees medical records management to ensure accuracy, completeness, and confidentiality of patient information. Responsibilities include verifying data integrity, ensuring correct import of medical information, and maintaining compliance with applicable laws and standards. This position also coordinates SHS participation in campus outreach and special events.

Health Information Management:

(35%) The Health Information Management ( HIM) Manager is responsible for overseeing all aspects of health information systems, including medical records management, regulatory compliance, data integrity, and privacy protection. This position ensures that patient health information is complete, accurate, securely maintained, and readily accessible to authorized personnel. The HIM Manager also leads initiatives related to documentation improvement, record retention, and the implementation and optimization of electronic health records (EHRs).

Key Responsibilities:

Upload meeting minutes and documentation into PowerDMS Conduct Peer Reviews Processing Attorney correspondence and death notices Ensure compliance with all federal and state laws regarding medical records, HIPAA regulations, and accreditation requirements Supervise including release of information, chart completion according to SHS policy, record retention, and data integrity.

Outreach & Records Administration:

(5%) This employee works closely with the Associate Director of Clinical Operations to coordinate Outreach Flu and PPD clinics for our students. The employee works side by side with the medical providers and nurses which administer the shots. The employee is responsible for patient registration, charge payments, appointments, and scanning of vaccine consents forms.

Other:

(5%) This position works within the health care delivery system that is a continuously changing environment. This position must be flexible and quickly change work priorities and learn new information in order to meet the health care organization's changing needs. Position is further complicated by system upgrades; future increases in system interfacing, and more data files and users of the system. This employee must be able to brainstorm system requirements, communicate and understand system languages, and develop new procedures when existing procedures are no longer effective for accomplishing the daily functions. Minimum Education/Experience High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education None License or Certification required by the Department None Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis. Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. Job Open Date 04/28/2026 Job Close Date

• Positions will be posted until 11:59 p.

m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/07/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/93010 Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.