Manager, HEDIS - Denver Health Medical Plan (* Weekly Hybrid Schedule *)

We are recruiting for a mission-driven Manager, HEDIS - Denver Health Medical Plan (

• Weekly Hybrid Schedule
• ) to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in—it's something we live every day, for life's journey. Our Values Respect | Belonging | Accountability | Transparency Department Managed Care Administration
• This is a hybrid role with a requirement to be in-office 3 days per week in Denver, Colorado.
• Colorado residency required.

Job Summary Under minimal supervision, the HEDIS manager will oversee the Health Employer Data Information Set (HEDIS), and HOS survey project timelines; collaborates with vendors and internal IT department to ensure all data requirements and submissions are accurate and timely. Supports Population Health and QI teams with metric data and strategy for MCR Stars, Medicaid MLR and NCQA certification. Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Supervises RN, Medical Records HEDIS personnel.

Essential Functions:

Data Project Management:

Oversees the

HEDIS/ HOS

data collection, development and analysis; maintains and updates appropriate data collection systems and enters information, as required, using MS Office, and Managed Care systems used to extract data for

HEDIS/ HOS

while driving and providing oversight of post-audit reviews to define operational improvements for future HEDIS cycles. Ensures compliance with all

NCQA HEDIS

Audit requirements. (15%)

• Support strategic goals of MCR Stars by providing subject matter expertise on quality metrics and HEDIS strategy (15%)
• Support NCQA accreditation process by providing subject matter expertise on quality standards (10%) Work with providers on appropriate coding and documentation for HEDIS Stars and MLR measures. Oversee post-audit reviews to define operational improvements for future HEDIS cycles. (10%)

Process and Procedure:

Determines work procedures and expedites workflow; assigns duties and reviews work; prepares necessary and required reports to management. Delegates responsibility/authority. Identifies problems and opportunities for improvement; identifies appropriate solution and involves others in the implementation process. Makes recommendations for cost efficiency and process improvement. Meets all

NCQA HEDIS

Medical Record Review (MRR) requirements and deadlines. (10%)

• Reporting and Analysis Prepares and/or reviews daily, weekly, monthly and quarterly quality assessment reports and conducts/reports findings for QI data for all lines of business as required for

HEDIS/ HOS

activities, lead discussions about data/results, provides timely updates. Meets NCQA Compliance Audit activities to include annual training/testing of HEDIS staff and timely completion of Supplemental Data Audit (SD), Medical Record Review Validation (MRRV, Inter-Rater Reliability (IRR) tracking, and supports HEDIS annual roadmap submission. (10%)

Vendor Management:

Partners with vendors and manages tracking progress during and prior to submission such as HEDIS auditor and Hedis Data vendor for medical record capture (10%)

Staff Management:

Creates annual HEDIS training and testing materials per NCQA Technical Specification and compliance audit requirements. Identifies training and staff development needs of employees, recognizes positive behavior and contributions to the staff, using praise, appreciation and rewards, participates in the selection of QI staff, sets performance expectations by developing job specific customer service expectations and behaviors. Promotes guidance/oversight of certain tasks and delegates appropriately. (10%)

• Oversee post-audit reviews to define operational improvements for future HEDIS cycles.

(10%)

Education:

Bachelor's degree In nursing, health informatics, healthcare administration, public health or related field required

Work Experience:

4-6 years Project Management experience, preferably in

HEDIS/HOS

within a managed care environment required and 4-6 years previous experience in performing medical record review, inter rater reliability and working knowledge of medical terminology and

NCQA HEDIS

Technical Specifications required and 4-6 years previous experience with HEDIS quality measurements for health plan STAR ratings and 4-6 years previous experience in healthcare, quality improvement, statistics and/or evaluation.

Licenses:

Knowledge, Skills and Abilities:

Prerequisite skills including collecting, compiling and interpreting

HEDIS CAHPS

, and HOS data for QI studies Extensive knowledge of MCR Stars program and NCQA accreditation process including previous experience with HEDIS quality measurements, health plan STAR ratings and quality reporting Knowledge/familiarity with medical terminology, medical record review, NCQA HEDIS Technical specifications, and decision making skills regarding appropriateness of care review. Provide

HEDIS /HOS

data for research design planning and analysis to generate quality improvement reports. Applies efficient research and data collection skills and organize information by line of business succinctly Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met Utilizes software applications and information systems to perform work processes with responsibility for training on such and providing updates as necessary Demonstrated leadership skills in working with clinical professionals and office staff Ability to coach and lead others on a collaborative basis to ensure team success Ability to engage physicians, advance care providers, vendors, clinical leaders, and other key stakeholders to deliver member-centered care. Demonstrate flexibility in response to unexpected changes.

• This is a hybrid role with a requirement to be in-office 3 days per week in Denver, Colorado.
• Colorado residency required.

Shift Days (United States of America) Work Type Regular Salary $98,600.00 - $152,800.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled. We Love Our Purpose Our purpose shapes our culture and guides how we show up—for our patients, our communities, and one another. Every role at Denver Health contributes to improving lives, advancing health equity, and strengthening the communities we serve. Together, we strive to transform the health of our patients and to be the most trusted healthcare provider in Colorado. Our values—respect, belonging, transparency, and accountability—are the foundation of our culture and are reflected across every position, clinical and nonclinical alike. No matter where you work at Denver Health, your role has a meaningful impact on patient health—often in ways you may not even realize. We invest in our people through resources designed to support both immediate success and long-term growth. Mentorship programs, tuition assistance, and our Workforce Development Center help employees transition seamlessly into their roles while preparing for future advancement. We also lead the market with a competitive benefits package, including retirement contributions with a match of up to 9.5%. Recognizing the emotional and physical demands of many jobs in healthcare, we created the RESTORE Center—a leading-edge space that provides intentional peer-support, and an innovative environment designed to reduce burnout and support employee well-being. At Denver Health, purpose isn't just something we believe in—it's something we live every day, for life's journey. Learn more about Denver Health.