Patient Care Tech-Oncology Clinic

As a Patient Care Technician (PCT) at Nor-Lea Hospital District this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. Must work collaboratively with all clinical services staff in support of direct patient services, exhibiting competency in job duties. Patient services are the key priority in this position requiring the PCT to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. Employee is expected to arrive on time and may be required to float to any Nor-Lea Hospital District clinic. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions, including the use and practice of AIDET and the service recovery model. Primary duties include patient care duties such as: Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight and temperature. Performs medication reconciliation, reporting patient history summary, Performs tests needed during visit i.e. finger sticks, oral and nasal swabs, urine testing, EKG, nebulizer, peak flow testing, etc., as ordered by provider. Completes documentation in electronic record, education of results as ordered by provider with supervision of provider or nurse. Performs other position related duties as assigned. Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, history of present illness, brief review of systems, medication reconciliation Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; performs tests needed during visit such as finger sticks, oral and nasal swabs, urine testing, EKG, nebulizer, peak flow testing as ordered by provider. This includes understanding/maintaining the QC process for each lab test per P&P. Provide patient education as ordered by provider or with supervision of nurse regarding, medications, management of disease, home treatments, diets, lab results. Monitor the patient for side effects, reactions, and effectiveness of treatment. Performs other position related duties as assigned. Keeps supplies ready by following expired supply process, inventorying stock in exam room and supply room, placing orders, verifying receipt. Secures patient information and maintains patient confidence, by completing and safeguarding medical records, completing diagnostic coding and procedure coding and keeping patient information confidential. Abides by all HIPAA regulations and Nor-Lea Hospital District clinic policies and procedures. Serves and protects the Medical Clinics practice by adhering to professional standards, policies and procedures, federal, state, and local requirements and participates in Quality Improvement in the department Collaborates toward strategic plan by monitoring expired, ordering accordingly to meet budget margin goals. Values i - Innovation "Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department. C - Compassion "Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs. A - Accountability "Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates. R - Respect "We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good. E - Empowerment "Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS

Communication The process of sending and receiving messages with words, verbally, written or in sign language. Customer Focus Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers. Initiative Identifying and dealing with issues proactively and persistently; seizing opportunities that arise. Self-Development Lifelong, voluntary, and self-motivated learning. Teamwork Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

SKILLS, KNOWLEDGE AND ABILITIES

Communication skills - oral/written Interpersonal skills Safety factors Professional behavior Teamwork Ethical Conduct Medical terminology Computer skills

MINIMUM EXPERIENCE N/A MINIMUM EDUCATION

High School Diploma or General Education Degree Required Annual and semiannual mandatory training.

LICENSURE/CERTIFICATION

Medical Assistant degree from an accredited school preferred. Basic Life Support (BLS) Certification Required Pursuing a Medical Assistant degree from an accredited school preferred