Customer Service Technician - Pivotal Health Solutions

Customer Service Technician - Pivotal Health Solutions Performance Health Holdings, Inc. paid time off, paid holidays, 401(k) United States, South Dakota, Watertown Apr 28, 2026 Pivotal Health Solutions is seeking a Customer Service Technician to join our team. In this role, you will provide technical support for Pivotal Health brand products by evaluating customer issues, coordinating repairs and parts, and supporting customers and service technicians via phone and email. This role serves as a key link between customers, service, and engineering to ensure timely resolution and product reliability. Essential Job Duties & Responsibilities Evaluate customer complaints and determine required parts and/or repairs for Pivotal Health brand products
Provide phone and email technical support to customers and service technicians across all Pivotal Health Solutions divisions
Respond to incoming customers and dealer calls and emails in a timely and professional manner
Distribute device schematics, service manuals, and related documentation to customers and service partners as needed
Interpret blueprints, schematic drawings, layouts, work instructions, and other visual aids
Interpret technical construction and product specifications
Propose improvements to engineering standards, policies, or design details to enhance product reliability and serviceability
Enter parts and cushion orders accurately in QuickBooks
Address freight claims, shipping damage, and repair-related issues
Maintain accurate service logs and update records throughout the service lifecycle
Performs other duties as assigned Job Qualifications High school diploma or equivalent
3-5 years of customer service experience in a manufacturing, distribution or technical environment
Technical aptitude with the ability to understand mechanical and/or electronic components
Experience providing customer support or technical service assistance via phone and email
Ability to read and interpret schematics, blueprints, and technical documentation
Strong problem-solving and diagnostic skills
Proficient computer skills, including experience with ERP or accounting systems (QuickBooks preferred)
Strong written and verbal communication skills
Detail-oriented with the ability to manage multiple service requests simultaneously
Familiarity with freight claims, warranty repairs, or service operations preferred Benefits Pivotal Health Solutions offers a complete benefits package including 401K, paid time off, paid holidays and healthcare benefits. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.