Patient Care Coordinator - Front Office

Patient Care Coordinator - Front Office Alaska Colorectal Surgery - 5.0 Anchorage, AK Job Details Full-time $24 - $28 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork In-person customer service Scanning Records management Faxing Document management systems Cross-functional communication Full Job Description Welcome to Alaska Colorectal Surgery! We're excited to share that our clinic is looking for a Front Office Patient Care Coordinator to join our team!

Pay Range:

$24-$28 hr.

DOE Employment Type:

Full-Time Shift:

M-F 8:00am-5:00pm with a 1-hour lunch Position Summary Alaska Colorectal Surgery is looking for a highly organized, patient-focused Patient Care Coordinator to support clinic operations following our transition to AthenaOne. This key, in-house role coordinates patient information, documents, scheduling, and clinic communication to ensure smooth workflows between providers, front desk staff, billing teams, and remote team members in a fast-paced surgical clinic environment. The Patient Care Coordinator serves as an important point of contact for patients while helping maintain efficient daily clinic operations. Essential Duties and Responsibilities Patient Care & Navigation Assist patients with scheduling and coordination of care at front desk Ensure timely resolution of patient concerns Answer incoming phone calls and assist patients with general clinic questions Assist patients with billing questions and direct concerns appropriately Support medical records requests and patient documentation needs Verify and validate insurance information for accuracy and eligibility Document Management Monitor AthenaOne document queues (faxes, scans, uploads) Index, route, and prioritize patient documents Help process incoming and outgoing clinic documents efficiently Communicate with referral personnel to assist with referral processes Ensure documentation is completed and routed appropriately within AthenaOne Clinic Operations & Schedule Coordination Coordinate clinic schedule changes and provider availability Schedule patient appointments accurately and efficiently Ensure AthenaOne schedules are accurate and current Communicate updates to front desk and remote schedulers Assist front desk staff with daily operational support as needed Thrive in a fast-paced, team-oriented clinical environment AthenaOne Workflow Support Assist with AthenaOne workflow support Maintain workflow consistency across clinic operations Help identify workflow issues and communicate solutions to leadership

Qualifications Required:

2+ years of healthcare administration experience Strong organizational and communication skills EMR proficiency, preferably with AthenaOne Ability to multitask and prioritize in a fast-paced medical office environment Strong customer service and patient communication skills Experience with scheduling, insurance validation, and medical office workflows preferred If this sounds like you, we'd be thrilled to hear from you! Please apply to this ad with your resume - we'll reach out to qualified applicants to set up an interview.

Job Type:

Full-time Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person