Patient Encounter Coordinator - The Workplace Occupational Medicine Clinic

Patient Encounter Coordinator•The Workplace Occupational Medicine Clinic

Job ID:

18330

Facility:

The Workplace

Functional Area:

Health/Medical

Position Type:

Full Time

Relocation Provided:

No

Location:

Birmingham, AL

Department:

EXT-The Workplace Div

Education Required:

Not Indicated

Experience Required:

1•3 Years

Position Description:

Work Schedule:

Full Time, Monday•Friday

Work Location:

The Workplace Occupational Medicine Clinic, UAB Hospital Highlands Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff. To lead and train others for all required job functions, work progress and operations. To oversee financial and scheduling functions for assigned clinic.

Position Requirements:

EDUCATION AND EXPERIENCE

One (1) year of patient encounter experience required. College degree or relevant coursework may substitute for part of experience requirement.

Must:

(1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred. Must be able to stand for prolonged periods of time when serving at the UAB Medicine Self Check-In Kiosks

TRAITS & SKILLS

Must be self-directed / self-motivated; must have good communication and interpersonal skills.

Must be able to:

(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.