Patient Coordinator

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities:

Patient Scheduling:

Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.

Insurance Verification:

Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.

Appointment Management:

Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.

Patient Communication:

Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.

Data Entry & Record Keeping:

Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.

Collaboration:

Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.

Customer Service:

Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

Experience:

Minimum 1-2 years in a healthcare or medical office setting, preferably in radiology or imaging services.

Knowledge:

Familiarity with medical terminology, insurance processes, and HIPAA regulations. Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in scheduling software and EMR systems

Attributes:

Empathetic, patient-focused, dependable, and passionate about helping others.