Manager, New Patient Scheduling

Manager, New Patient Scheduling

IRONWOOD PHYSICIANS,P.C. - 2.8

Chandler, AZ Job Details Full-time 9 hours ago Benefits Health insurance Retirement plan Qualifications Performance monitoring Health insurance authorizations Staff performance monitoring Patient scheduling systems Staff supervision Team leadership Workflow management (operations management method) Clinical information systems Production monitoring Clinical team leadership Full Job Description Ironwood Cancer & Research Centers is seeking an experienced New Patient Scheduling Manager for our multi-specialty oncology practice. In this role, you'll have the opportunity lead a fast-paced department and ensure patients are scheduled promptly, accurately, with compassion—while driving operational excellence. Key Responsibilities Operations & Performance Oversee daily scheduling operations, call flow, and referral intake Ensure timely, accurate scheduling and reduced patient wait times Monitor and improve KPIs (access, accuracy, service levels) Analyze data and optimize workflows and staffing Leadership & Team Development Takes initiative and is a pro-active and assertive leader Lead, coach, and develop a high-performing team Hire, train, and evaluate staff while fostering a positive culture Manage team schedules, attendance, and performance Drive culture of patient service excellence Quality & Patient Experience Deliver exceptional service to patients and providers Ensure HIPAA compliance and adherence to policies Resolve concerns quickly and professionally Collaboration & Improvement Partner with clinical and operational leaders to improve access Lead process improvements and support system enhancements Qualifications 5+ years of healthcare management experience 3+ years leading a complex or multi-specialty scheduling department Strong knowledge of insurance, authorizations, and EMR systems Proven leadership, communication, and problem-solving skills Experience auditing staff performance and production Experience monitoring KPI's Experience developing and managing department workflows and processes Oncology experience preferred Why Join Us? We are the largest private-practice cancer provider in the valley! Make a meaningful impact in the lives of patients facing cancer and other conditions Enjoy a collaborative, respectful, and growth-focused work environment Access to full health benefits and retirement plans Equal Opportunity Employer Ready to make a difference? Apply today and become a vital part of a team that's 'Changing Lives—One Patient at a Time' . Learn more at www.ironwoodcrc.com