Patient Financial Services Representative/Referral Coordinator

Patient Financial Services Representative / Referral Coordinator AZ State Urological Institute (ASUI)•Gilbert AZ State Urological Institute (ASUI) is seeking a detail-oriented, organized, and customer-focused professional to join our team as a Patient Financial Services Representative / Referral Coordinator . This position plays a vital role in supporting patient access, insurance verification, referral processing, and patient financial services within a fast-paced specialty healthcare environment. The ideal candidate will have experience with medical insurance, referral coordination, patient account support, and healthcare administration while demonstrating strong communication, multitasking, and problem-solving skills. Schedule Full-Time | 40 Hours per Week Monday•

Thursday:

8:00 AM•5:00

PM Friday:

7:30 AM•1:30 PM Key Responsibilities Verify patient insurance eligibility, benefits, deductibles, and co-insurance information while ensuring accurate patient registration and insurance documentation Receive, review, verify, and process incoming referrals from Primary Care Providers (PCPs) using electronic referral tracking systems Maintain accurate referral tracking and documentation to ensure timely processing, team awareness, and continuity of patient care Answer patient billing, referral, and account-related questions professionally over the phone Reconcile patient balances and collect outstanding patient payments accurately and efficiently Gather, organize, and maintain patient demographic, insurance, and clinical referral information according to office guidelines and HIPAA compliance standards Communicate referral requirements, appointment details, and necessary healthcare information to patients and referring provider offices Serve as a point of contact for patients regarding referral status, scheduling questions, and referral-related inquiries Maintain effective communication with providers, referring offices, insurance representatives, and healthcare staff to ensure accurate and timely referral processing Provide appointment reminders, follow-up communication, and timely resolution of patient requests and referral-related concerns Maintain accurate patient financial and administrative records with strong attention to detail, organization, and confidentiality Utilize EMR/EHR systems, referral tracking tools, and Microsoft 365 applications to support daily workflow and documentation accuracy Qualifications High School Diploma or GED required Associate degree or higher preferred Minimum of 1-3 years of experience in: Referral Coordination Medical Billing Support Patient Financial Services Healthcare Administration Insurance Verification Strong understanding of: Medical Insurance Plans Referral Processing Patient Registration & Documentation HIPAA Compliance Medical Terminology Proficiency with Microsoft 365, EMR/EHR systems, and healthcare databases Excellent verbal and written communication skills Strong organizational skills with the ability to manage multiple priorities and deadlines Ability to work independently and collaboratively within a team environment Strong attention to detail, accountability, and problem-solving skills

Benefits:

401(k) Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Wellness program Application Question(s): Email for HR to best reach you at: Ability to

Commute:

Gilbert, AZ 85295 (Required)

Work Location:

In person