Patient Access & Business Office Coordinator

Job Overview We are seeking a friendly, organized, and professional Patient Access & Business Office Coordinator to join our team at a free-standing Ambulatory Surgery Center (ASC) in Peoria, Arizona. In this critical patient-facing role, you will serve as the first point of contact for patients, families, and visitors while maintaining strict adherence to HIPAA privacy and security standards. You will help ensure a smooth, efficient, and positive experience from arrival through departure while supporting the administrative needs of our high-quality outpatient surgical facility. Key Responsibilities Greeting patients and visitors in a warm, professional manner and providing excellent customer service while protecting Protected Health Information (PHI) Manage patient check-in and check-out processes, including collecting co-pays, deductibles, and outstanding balances discreetly Verify insurance eligibility, benefits, and obtain authorizations prior to procedures, using the minimum necessary PHI and all tools/portals available. Accurately enter and update patient demographic and insurance information in the electronic health record (EHR) system Keep billing office/service updated with new information on existing patients. Schedule surgeries, pre-op appointments, and follow-up visits while coordinating with clinical staff Answer multi-line phone system, respond to inquiries, and route calls appropriately; verify caller identity using at least two identifiers before discussing PHI Prepare and maintain patient charts and necessary documentation for daily cases Collect and process require forms, consents, and patient paperwork keeping the EMR always updated with this information and any changes to include Driver's Licenses and Insurance cards. Assist with billing questions and coordinate with the billing department/service as needed Maintain a clean, organized, and welcoming front desk and waiting area Monitor and manage patient flow to minimize wait times and ensure timely procedures Balance daily cash collections, keeping secure until provided to facility Administrator for deposit. Receive/reconcile medical supply orders to ensure accurate delivery, supplying all packing slips and invoices to account for processing. Communicating any discrepancies immediately to the Administrator. After approval from Administrator, order and receive office supplies. Maintain incoming faxes, dispersing to the appropriate areas/persons. Check and disperse incoming mail to appropriate individuals/departments. Track and process any VCC's received into the center by mail/fax/email. Experience Qualifications & Requirements High School Diploma or GED required; Associate's or Bachelor's degree preferred Minimum 2-3 years of experience in an ASC, medical office, healthcare setting, (ASC or surgical center experience strongly preferred) Demonstrated understanding of HIPAA regulations and commitment to patient privacy and confidentiality Familiarity with medical terminology Strong background/knowledge in the insurance verification process Proficient with EHR/EMR systems and Microsoft Office Suite. HST strongly preferred. Strong experience with the payer portals for authorizations/eligibility Excellent verbal and written communication skills with a high level of attention to detail Strong organizational skills with the ability to multitask in a fast-paced environment Professional appearance and demeanor Must be reliable, punctual, and able to work Monday-Friday daytime hours (occasional early mornings or evenings may be required, 1 Saturday per month). Current BLS certification or willingness to obtain within 30 days of hire Must sign a Confidentiality Agreement and HIPAA acknowledgment upon hire Office experience demonstrating proficiency with computer systems and office equipment Experience in a healthcare setting that involves direct patient interaction is a plus Join us in delivering outstanding patient care by ensuring efficient office operations and creating a welcoming environment. Your dedication will help make each patient's experience positive from start to finish!

Pay:

$22.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person