Front Office Coordinator

Why Choose Us? Since 2015, Telespeech Therapy has been a trusted leader in remote and in-person speech services, dedicated to comprehensive treatment for a wide range of speech and language disorders from infants to senior adults. Our expert team is skilled in treating a wide variety of speech and language disorders. Be part of a team that values integrity, excellence, and meaningful partnerships with our families and diverse school districts. We're seeking an energetic, organized, and professional Front Office Coordinator to join our expanding team. This person will be the primary point of contact for patients and their families, managing scheduling, insurance verification, and communication across a busy clinical environment.

Opportunity Highlights:

Collaborative Culture - Be part of a welcoming, team-oriented environment that values your expertise Modern office setting Relaxed atmosphere Paid Time Off/Sick time Health, Dental, Vision Insurance Flexible spending account Health savings account 401(k) with 3% Employer Contribution Paid Holidays Position Summary The Front Office Coordinator plays a key role in creating an exceptional experience for patients, families, and staff in a high-volume speech therapy practice. This position manages day-to-day front-office operations, ensuring efficient scheduling, accurate patient information, and smooth communication among therapists, clients, and administrative staff. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced healthcare environment. Essential Functions An individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below represent, but are not all-inclusive, of the required knowledge, skills, and/or abilities. Responsibilities Patient Scheduling & Coordination Manage a high volume of incoming calls, emails, and appointment requests. Schedule, confirm, and reschedule patient sessions to ensure optimal therapist utilization and minimize cancellations. Maintain real-time accuracy in scheduling software and EHR systems. Coordinate teletherapy sessions and troubleshoot connectivity or access issues for virtual appointments. Patient Communication & Support Serve as the first point of contact for new and returning patients. Provide clear information about services, insurance coverage, and documentation requirements. Greet and assist patients and families courteously, maintaining HIPAA confidentiality at all times. Handle inquiries, reminders, and follow-ups via phone, email, or patient portal. Administrative Operations Collect and verify intake paperwork, therapy authorizations, and referral forms. Verify insurance eligibility, obtain prior authorizations, and track renewals. Process copayments, billing inquiries, and communicate with billing staff as needed. Manage correspondence with schools, physicians, and case managers when required. Maintain accurate records in the electronic health record (EHR) and billing systems. Compliance & Documentation Ensure compliance with

HIPAA, FERPA

(for pediatric clients), and company privacy standards. Support documentation audits by providing accurate and organized records. Follow procedures for intake, consent, and release of information. Team & Practice Support Communicate schedule changes and cancellations promptly to therapists. Support daily office operations, including faxing, scanning, and document uploads. Assist the Clinic Director or Administrative Manager with special projects, reports, or quality assurance tasks. Foster a positive and collaborative culture among staff and clients. Requirements/Qualifications High school diploma or equivalent (associate degree preferred). 2+ years of front office, scheduling, or customer service experience in a healthcare or therapy setting. Proficient in electronic health record (EHR) and scheduling software. Experience in a speech therapy, occupational therapy, or pediatric healthcare office. (Preferred) Required Knowledge/Skills/Abilities/Talents Excellent interpersonal and customer service skills; ability to create a welcoming environment for patients and families. Strong verbal and written communication; professional phone etiquette. Ability to multitask, prioritize, and remain organized in a fast-paced setting. High attention to detail and accuracy in collecting and entering patient information. Proficient in Microsoft Office Suite, especially Excel and Outlook; experience with billing software or EMR. Must maintain confidentiality and handle sensitive information with discretion (HIPAA compliance). Ability to work both independently and as part of a collaborative administrative team. Performance Metrics Patient satisfaction and feedback. Scheduling accuracy and therapist utilization rates. Timely completion of insurance verifications and authorizations. Responsiveness to patient and staff communication. Compliance with company documentation and privacy standards. Physical Demands Regularly required to sit, stand, walk, speak, and hear Sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen Occasionally lift and/or move up to 20 pounds Report to Director of People & Communications Classification Full-time position, non-exempt Salary $21.00 - $24.00 USD per hour Telespeech Therapy Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. The pay range for this role is: 21 - 24 USD per hour(Bakersfield Office)