Patient Care Coordinator/Front Office Admin

Patient Care Coordinator/Front Office Admin Empower Physical Therapy and Wellness Chino, CA Job Details Full-time $20.50 - $22.56 an hour 10 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Electronic health records (EHR) management Maintaining patient confidentiality Medical office experience HIPAA Medical scheduling Administrative experience Medical administrative support Task prioritization Patient interaction Full Job Description Empower Physical Therapy and Wellness | Patient Care Coordinator This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported. At Empower Physical Therapy and Wellness in Chino, CA, that voice could be yours. We're looking for a Patient Care Coordinator who blends kindness, focus, and follow-through to make every visit feel effortless for patients and staff alike. Someone who doesn't just schedule appointments, but creates calm in the middle of a busy day. Someone who doesn't just answer phones, but becomes part of why patients stay the course. Here, the front desk isn't just the first step in care. It's where trust begins. Why This Role Matters You'll be the first impression, and the lasting one. From that first nervous call to the final check-out, you'll guide patients through every step of their care. You'll be the one who explains what's next, keeps things organized, and helps people feel confident that they're in the right place. Empower is a locally owned clinic that values connection, not quotas, and we believe patients feel the difference when the people behind the desk genuinely care. Training and Onboarding You will not be expected to "figure it out" alone. We provide structured onboarding and hands-on training so you feel confident in systems, scheduling, and patient interactions . You will learn the tools, the flow, and the expectations step-by-step, so you can show up calm, capable, and clear, even if you're newer to healthcare or making a career pivot.

What You'll Do:

New Patient Conversions and Scheduling Turn inquiries into scheduled evaluations using clear, caring communication Respond quickly and warmly to leads, questions, and referrals Build a balanced schedule that keeps the clinic flowing and supports plan-of-care completion Daily Operations Maintain scheduling, confirm patient appointments, and manage incoming calls and emails efficiently Welcome and check in patients, creating a calm, organized front desk experience Coordinate closely with therapists to make each visit flow smoothly Open and close the clinic depending on shift schedule Insurance and Financial Coordination Verify insurance and authorizations so patients understand coverage Explain deductibles, copays, and financial responsibility in simple terms Collect copayments, deductibles, and prior balances at the time of service with confidence and professionalism Case Management and Admin Support Keep records, documentation, and patient forms accurate and organized Enter and update all patient information accurately in the EMR Maintain complete, clean electronic charts that support the clinical team You're a

Great Fit If You:

Are reliable and a fast learner who picks up new software and processes quickly Have strong communication skills and can explain medical and financial information clearly Are self-motivated with strong follow-through, taking initiative without repeated instruction Are comfortable with sales-style conversations, especially around out-of-pocket costs Are outgoing and personable, creating a welcoming environment where patients feel confident Bring a positive, problem-solving mindset and look for solutions when it gets busy Have a leader/manager mentality, able to keep things moving even when not all information is available Can manage a fast-paced day with detail, professionalism, and composure Required Skills and Experience 1-2 years of experience in front desk/pcc or admin preferred Exceptional customer service and communication skills Strong attention to detail and ability to prioritize tasks Efficient time management in a complex, fast-paced environment while staying calm and professional Proficiency in EMR systems and ability to learn new software quickly Knowledge of HIPAA regulations and commitment to patient confidentiality 1-2 years of experience preferred (front office, PCC, or healthcare admin) PT clinic or medical office experience is a plus Bilingual Spanish is a plus What's In It for

You Pay:

$20.5 - $22.56/hour based on experience

Schedule:

Full-time, Monday-Friday (M/W/Th 9-6, T/F 8-5, no weekends) Benefits include: Paid Time Off and Holidays Health, Dental, and Vision Insurance 401(k) with company match Employee discounts on wellness products Team lunches and staff appreciation events Real growth opportunities (our last PCC was promoted) A supportive, collaborative culture Growth Path If you're a long-term thinker, this matters: Many of our PCCs grow into leadership or expanded administrative roles over time. We value internal development and promote from within whenever possible , because the people who understand the clinic best are often the ones who have already helped it run smoothly from the inside. Why Join Empower Physical Therapy and Wellness? We're not corporate. We're personal. We believe great outcomes start at the front desk. That's why we invest in the people who make patients feel welcome, respected, and cared for, starting with you. If you're ready to bring clarity, confidence, and heart to a role that genuinely matters, we want to meet you. We're scheduling interviews now and moving quickly. Apply today and help us create the kind of clinic experience you'd want for yourself or someone you love.

Job Type:

Full-time Pay:

$20.50 - $22.56 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years experience do you have working as a patient care coordinator/front office admin in a healthcare setting? Are you familiar with working with EMR systems? Do you have experience contacting patient leads and scheduling them into evaluations/consultations? Do you have experience with insurance authorizations/co pays etc? Are you comfortable undergoing proven sales training to assist in converting patient leads to scheduled evaluations?

Work Location:

In person