CLIENT INTAKE & COMPLIANCE COORDINATOR (Occupational Health Testing & DNA Services)

Job Overview We are seeking a professional, detail-oriented Client Intake & Compliance Coordinator to support our Occupational Testing and DNA Services operation. In this role, you will serve as the primary point of contact for employers, attorneys, families, probation clients, DOT-regulated employees, and individuals seeking testing services. You will be responsible for client intake, scheduling, identity verification, payment processing, documentation review, and customer communication while supporting a compliance-focused environment where accuracy and confidentiality are essential. The ideal candidate is organized, dependable, customer-service oriented, and comfortable following established procedures in a regulated setting. This position offers the opportunity to develop specialized skills in occupational testing, DNA services, chain-of-custody procedures, and collection-site operations. Duties Manage the end-to-end client intake process, including client check-in, identity verification, documentation review, payment processing, scheduling, and appointment coordination for occupational testing and DNA services. Serve as the primary point of contact for employers, attorneys, families, probation clients, DOT-regulated employees, and individuals seeking testing services. Maintain accurate client records, intake documentation, and appointment information while ensuring confidentiality and documentation accuracy. Coordinate with management to ensure adherence to company procedures, chain-of-custody requirements, and documentation standards. Answer incoming phone calls, respond to client inquiries, and assist customers in selecting appropriate testing services. Support customer follow-up activities including appointment confirmations, review requests, and general client communications. Maintain an organized reception area and assist in ensuring efficient daily office operations. Assist with administrative projects and operational support tasks as assigned. After successful training and demonstrated proficiency, opportunities may be available to assist with DNA collection procedures, chain-of-custody documentation, and occupational testing operations. Qualifications Candidates with experience in any of the following areas are strongly encouraged to apply: Medical Assistant (MA) Certified Medical Assistant (CMA) Certified Clinical Medical Assistant (CCMA) Certified Phlebotomy Technician (CPT I) Phlebotomy Specimen collection Occupational health Drug and alcohol testing DNA testing services Medical reception Patient intake Healthcare administration Laboratory services Chain-of-custody documentation DOT collections Live Scan or identity verification services Legal office administration Compliance-focused administrative environments Equivalent experience in customer service, administrative support, legal services, or regulated industries will also be considered. Required High School Diploma or GED Fluent English Strong written and verbal communication skills Professional customer service experience Reliable transportation Basic computer proficiency Strong attention to detail Ability to maintain confidentiality Ability to follow written procedures consistently Ability to work independently and manage multiple priorities Preferred Bilingual English / Spanish Administrative, reception, or customer service experience Experience handling confidential information Experience in occupational health, compliance-focused environments, legal offices, healthcare administration, or related service industries Experience working with scheduling software, CRM systems, or client management platforms Skills Customer service and relationship building Professional communication Documentation accuracy Time management and organization Attention to detail Compliance-focused mindset Problem-solving ability Ability to work effectively in a structured environment Join Us Join a growing occupational testing and DNA services organization where your work directly supports employers, attorneys, families, regulated testing programs, and the local community. This role offers the opportunity to develop specialized skills in occupational testing operations, DNA services, chain-of-custody procedures, client intake, and compliance-focused administrative operations. If you are dependable, detail-oriented, professional, and interested in building valuable skills within a specialized industry, we encourage you to apply.

Pay:

$18.00 - $20.00 per hour

Benefits:

Flexible schedule Paid time off Paid training

Education:

High school or equivalent (Required)

Location:

Chula Vista, CA 91910 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person