Medical Assistant and Patient Care Coordinator Dermacare
- 4.3 Encinitas, CA Job Details $23
- $25 an hour 23 hours ago Benefits Paid holidays Paid time off 401(k) matching Qualifications Microsoft Word Computer operation Direct patient care Skin care Patient scheduling systems Medical procedure assistance Experience working in the beauty industry Sterilization Computer literacy Spreadsheets Basic math Word embeddings Client relationship development Administrative experience High school diploma or GED Preparing medical treatment area Client database systems Clinical data entry Client retention Clinical information systems Customer relationship management Client management Relationship management Cleaning Medical assisting Patient treatment Full Job Description Medical Assistant and Patient Care Representative•Encinitas•San Diego, CA Elevate Your Career at Dermacare!
What Makes Dermacare Exceptional?
Diverse Services, Expert Team:
With locations in Carlsbad, Encinitas, San Juan Capistrano, and Rancho Bernardo, Dermacare offers a range of professional skincare and cosmetic treatments. You'll work alongside highly acclaimed experts—some of the most sought-after in Southern California! Our collaborative team includes renowned Medical Directors, Plastic Surgeons, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, Registered Nurses, and Medical Aestheticians. We hold ourselves accountable to the highest standards in the industry.
Advanced Career Growth and Development:
We invest in your future by offering ongoing training and development programs, including Continuing Medical Education (CME) opportunities. You'll have the chance to learn cutting-edge techniques and refine your skills in a supportive, growth-oriented environment.
Comprehensive Employee Benefits:
Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, and exclusive discounts on services. We believe in taking care of our team so you can thrive both professionally and personally.
A premier work environment:
Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results. About the
Role:
Dermacare is proud to be the premier medical aesthetics and plastic surgery on the Southern Coast of California, with four locations! We are seeking an experienced Medical Assistant and Patient Care Representative to support Dermacare's clinical, patient care duties, and Front Desk support
- creating an exceptional impression and experience for every patient who walks through our doors.
This role is essential in delivering a warm, polished, luxury-level experience rooted in trust, integrity, and outstanding patient care service. The Medical and Assistant and Patient Care Representative is responsible for patient flow, communication, and scheduling, while supporting a seamless, patient-focused clinical environment that reflects Dermacare's high standards of care. This role is fully onsite , based at our Encinitas location.
Key Responsibilities:
Properly open and close each day according to Standard Operating Procedures Perform various clinical procedures such as preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments Effectively communicate treatment options along with benefits, potential side effects/complications, range of outcomes and alternatives to those treatments Greeting of all patients with a smile and enthusiasm
Appointment Management:
Accurately scheduling patient appointments, rescheduling, and canceling, checking in and out, pre-booking next appointments, and appointment confirmations, creating patient invoices for checkout Maintain Patient Management System (PMS) accurately and timely
Reward Point Management:
Look up reward program points and/or sign up new patients prior to check out Answering phone calls timely with a keen understanding of aesthetic procedures, ensuring you can answer patient questions as well as manage all incoming text messages and responding promptly within 15 minutes Patient education including answering patient questions, providing details on company programs such as memberships, loyalty, referral programs, and discussing in-office promotions Encouraging satisfied patients to write reviews, achieving goal of 5 reviews per month on Google Ensuring patient flow and experience is optimized at all times, including office and facilities are clean and staged Organization of treatment rooms and ensure necessary supplies and equipment are stocked as needed Upselling products or retail Execute any additional tasks and projects delegated by management Support administrative tasks including data entry, reporting, and inventory-related workflows as Support marketing and reputation-building initiatives, including requesting and collecting online reviews
Position Requirements:
1-2 years of experience in a medical aesthetics, skincare, spa, or healthcare Experience as a Medical Assistant, preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments Experience in Front Desk roles and support Be friendly, energetic and relatable, and reliable Excellent customer service and professional communication skills and experience Excellent computer skills prior experience with PMS/EMR systems, phones, consultation tools preferred Dress professionally. Hair, makeup, and nails should be professional Must be detail-oriented and have ability to multi-task Be a team player, taking initiative on tasks and upholding one team belief Ability to be efficient and productive in a fast-paced environment Basic math proficiency Ability to work independently and possess a solution-oriented mindset Willing to regularly attend, participate in and support training and team meetings
Computer Skills Required:
Word Processing (MS Word) Spreadsheets (Excel) Client database (including scheduling and maintaining client info)
Education and Experience Required:
High school diploma required Vocational or Technical training preferred One (1) to two (2) years previous experience in the skin care industry Proven track record for developing and retaining client/patient relationships
Physical Demands:
Prolonged periods of computer and phone use. Occasional standing, walking, bending, and lifting up to 15 pounds. Frequent interaction with patients and staff in a dynamic clinical environment The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned and management retains the right to add or change the duties at any time, with or without advanced notice. This job description is not an employment contract and does not alter the "at-will" employment relationship. Employment with Dermacare may be terminated at any time, with or without notice, by either the employee or the company. Duties and responsibilities may evolve based on business needs. Dermacare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
