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Orthodontic Patient Care Coordinator (Bilingual English/Spanish Required)
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Kind Orthodontics
Hayward, CA (In Person)
$46,800 Salary, Part-Time
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Job Description
Orthodontic Patient Care Coordinator (Bilingual English/Spanish Required) Kind Orthodontics Hayward, CA Job Details Part-time $20 - $25 an hour 2 hours ago Benefits Paid holidays 401(k) Paid time off Career development plan Paid sick time Qualifications Spanish Customer communication Teamwork English Administrative experience Attention to detail Full Job Description Our growing orthodontic practice is seeking a friendly, organized, and detail-oriented Patient Care Coordinator to join our team. This role is ideal for someone who enjoys building relationships with patients while managing the administrative, insurance, and treatment coordination aspects of patient care. As the first point of contact for our patients and families, you will play a key role in creating an exceptional patient experience while supporting the clinical team and helping patients navigate treatment and financial arrangements. Responsibilities Welcome patients and families and provide outstanding customer service Answer incoming calls, text messages, and patient inquiries Schedule and coordinate appointments Verify dental insurance benefits and eligibility Process insurance claims and follow up on outstanding claims as needed Discuss treatment plans, financial arrangements, and payment options with patients and parents Collect payments and maintain accurate patient accounts Coordinate communication between patients, parents, and clinical team members Maintain accurate electronic records and documentation Support daily front office operations and administrative tasks Contribute to a positive, team-oriented office culture Qualifications Bilingual English/Spanish required Dental insurance verification, claims processing, and financial coordination experience strongly preferred Previous dental, orthodontic, or healthcare office experience preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Comfortable discussing treatment fees, payment options, and financial arrangements with patients Strong attention to detail and follow-through Positive attitude, professionalism, and willingness to learn Schedule Approximately 28-32 hours per week Generally 4 days per week Attendance on all scheduled clinical days is required. Clinical days are generally Tuesdays, Wednesdays, and a rotating Thursday/Friday schedule, plus one half Saturday per month. As proficiency and independence develop, the position will also include a dedicated administrative day focused on insurance processing, patient account management, treatment coordination, and other administrative responsibilities. Schedule may vary slightly based on practice needs. Benefits Competitive pay based on experience Paid time off Paid holidays Retirement plan (401k) Professional development and growth opportunities Supportive team environment We are looking for someone who is dependable, proactive, and passionate about delivering an exceptional patient experience. The ideal candidate enjoys helping patients, can confidently navigate insurance and financial conversations, and thrives in a fast-paced, team-oriented environment. We would love to hear from you!