Patient Care Coordinator/Surgery Scheduler

Patient Care Coordinator/Surgery Scheduler Harvard Eye Associates Laguna Hills, CA Job Details Full-time $25 - $28 an hour 19 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Sales Customer service Medical office experience In-person customer service Ophthalmology Medical scheduling High school diploma or GED Organizational skills Typing Managing patient records Medical terminology

Full Job Description Summary of Job Purpose:

This position is responsible for assisting patients with all aspects of surgery preparation in order to promote patient confidence in their medical care and to make the surgical experience as smooth as possible; acts as a liaison between the practice, surgical facility, patient and primary care physician; ensures excellent customer service.

Essential Duties and Responsibilities:

Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facilities in all aspects of pre-operative preparations. Educates patients on all appropriate surgical options, both verbally and via print materials. Reviews pre-operative instructions with the patient. E-scribes prescriptions to the pharmacy. Ensures completion of the informed consent process and forms. Schedules all patient surgeries and pre-operative appointments. Send appropriate H&P forms, labs, EKGs, and radiology orders to the appropriate physicians/facilities. Efficiently collects all pertinent information for upcoming surgery such as insurance, H&Ps, signed consent forms, latest surgeon clinic notes (NextGen), ORA, LenSx information, and transfers to the surgical facility two weeks before surgery. Answers all inquiries from patients or physicians concerning surgery. Ensures communication with internal office departments regarding patient needs. Effectively tracks surgery counseling metrics such as surgery conversion rates and best-selling premium products. Educates patients on financing options, collects required payments. Minimum Education and/or

Experience:

High School diploma or GED required Minimum of three years of experience in a medical office, ophthalmology experience preferred 2+ years of medical Certificates/Licenses

CMA, COA, COT

preferred

Required Skills/Knowledge:

Excellent verbal and written communication skills Excellent customer service skills Ability to multi-task, demonstrating the ability to meet deadlines Proficiency/experience with EPM/EHR required, NextGen EPM/EHR preferred Strong organization skills and attention to detail Ability to work independently and as a team member Ability to type 40 WPM Knowledge of ophthalmic terminology, anatomy, diseases, treatments, CPT and ICD codes and CareCredit preferred Benefits We offer medical, dental, 401(k), paid holidays, a generous PTO plan, and VTL, along with a fun working environment! Come be part of our team

Salary :

DOE We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Ophthalmology Education:

High school or equivalent (Required)

Experience:

Ophthalmology:

1 year (Preferred) Customer service: 2 years (Required) Medical terminology: 1 year (Required) medical: 2 years (Required)

Sales:

1 year (Required) surgery scheduling: 2 years (Required)

Work Location:

In person