Patient Access Service Supervisor

JOB DUTIES

Description Join the UCLA Health Department of Neurology as a Patient Access Supervisor and play a key role in shaping the patient experience at one of the nation's leading academic health systems. In this leadership position, you will oversee a team of patient access professionals responsible for appointment scheduling, registration, call center operations, and front-desk services, ensuring seamless access to care and exceptional customer service. Working closely with clinic leadership, you will drive operational excellence by managing daily workflows, optimizing provider schedules, supporting staff development, resolving patient concerns, and implementing process improvements that enhance efficiency and patient satisfaction. This is an exciting opportunity for a collaborative, service-oriented leader to make a meaningful impact on both the patient experience and the success of a dynamic neurology practice.

Hourly range:

$31.51-$62.64 JOB

QUALIFICATIONS

Qualifications Required:

Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations. Skill in prioritizing assignments and managing multiple tasks. Ability to work effectively as a member of a team in order to provide effective patient care. Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports. Team building skills to include prior supervisory experience. Skill in monitoring complex clinician appointment schedules. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines. Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion. Ability to triage patient issues to achieve resolution. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines. Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy. Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system. Ability to accept directions from supervisors and act promptly. Knowledge of medical terminology. Working knowledge of medical insurance plans and types of coverage provided. Ability to maintain Charge Worklist in CareConnect Ability to maintain Charge Document Reconciliation Process Spanish speaking skills