Security Dispatch Operations Manager
- Ronald Reagan UCLA Medical Center (part of University of California Los Angeles) 4.1 4.1 out of 5 stars 200 Ucla Medical Plz # B265, Los Angeles, CA 90095 $95,400
- $208,300 a year UCLA Health 931 reviews $95,400
- $208,300 a year Description At UCLA Health, our people are here for more than a career, they are committed to elevating the lives of everyone they come into contact with.
As a key member of our Security team, you bring passion, expertise, and dedication to supporting safe, positive experiences for our patients, staff, and visitors. In this role, you will oversee all aspects of Security Operations Center functions, managing staff, systems, and emergency response with precision and composure. You will direct the triage, prioritization, and dispatching of calls, guide your team through high-pressure situations, and ensure the appropriate deployment of resources in accordance with established policies and procedures. You will also be responsible for the ongoing performance and reliability of all security systems and equipment, including CCTV, alarm monitoring, and radio communications; ensuring preventative maintenance, troubleshooting malfunctions, and coordinating repairs and upgrades as needed. Additionally, you will serve as a key liaison with law enforcement agencies across Los Angeles, Orange, and Ventura counties. If you are a security professional with a passion for leadership and a commitment to safety, we invite you to bring your expertise to UCLA Health.
Salary Range:
$95,400
- $208,300 / annually Qualifications Possess and maintain current certification: Guard Card, Chemical Agent, California Driver's License, BLS (American Heart Association or American Red Cross only), Possess Public Safety Dispatcher Basic Course (POST) certification.
Knowledge and experience with team leadership and project management. Knowledge of security access control, alarm systems, and CCTV. Knowledge and experience with physical security site assessments. Working knowledge and understanding of all program operational policies and procedures. Skill in operating computer dispatch system, and handling routine maintenance of same. Demonstrated ability to maintain a flexible work schedule and a history of excellent work attendance. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting. Skill in word processing using Windows based software including Excel spreadsheets/graphs required. Additionally, the ability to edit and update logs, files, and documents. Ability to identify and use resources to solve problems and provide more efficient service. Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization. Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner. Ability to prioritize and disseminate information quickly and accurately, and to act on such information. Demonstrated ability to write using appropriate grammar and vocabulary to review and edit incident reports, and assist in revising operational procedures. Skill in operating two way radio equipment, and routine maintenance of same. Ability to effectively operate various forms of alarm equipment, and handle routine maintenance of same. General knowledge of basic medical and law enforcement terminology. Ability to establish and maintain cooperative working relationships with security personnel, police officers, and Medical Center, RNPH, and Medical Plaza employees. Physical ability to handle various interventive incidents, including patient restraints and violent subjects.
