Patient Coordinator / Customer Support Specialist

Patient Coordinator / Customer Support Specialist Los Gatos, CA Job Details Full-time | Contract $25.10 - $30.20 an hour 1 day ago Benefits Commuter assistance Loan repayment program Relocation assistance Health insurance Dental insurance 401(k) Paid time off Flextime Vision insurance Life insurance Qualifications Collaborate with healthcare professionals Computer operation Teamwork Customer relationship building Phone communication Medical scheduling Attention to detail Dental office experience Computer skills Patient interaction CRM system proficiency Managing patient records Care coordination Communication skills Conducting sales calls Entry level Client interaction via phone calls Full Job Description Overview New Patients Inc. is seeking a motivated and detail-oriented Patient Coordinator to join our growing team. In this role, you will be responsible for handling inbound and outbound communication with potential patients, helping healthcare providers grow their practices by ensuring a smooth and professional patient experience. This is an excellent opportunity to work in a fast-paced, service-driven environment with strong growth potential. Responsibilities Handle inbound and outbound calls, texts, and emails from prospective patients Schedule appointments and follow up with leads to ensure conversion Provide accurate information about services, procedures, and availability Maintain and update patient information in CRM systems Coordinate with internal teams and healthcare providers to ensure smooth scheduling Track communication and follow-up activities to improve patient engagement Deliver excellent customer service and build trust with patients Requirements Previous experience in customer service, call center, or healthcare coordination preferred Strong communication skills (phone, text, and email) Comfortable working with CRM systems and basic computer tools Ability to multitask and stay organized in a fast-paced environment Positive attitude and strong attention to detail Ability to handle high call volumes professionally Preferred Qualifications Experience in medical offices, dental clinics, or healthcare marketing Familiarity with appointment scheduling systems Sales or lead conversion experience is a plus Why Join New Patients Inc.? Growing company in the healthcare marketing industry Performance-based growth opportunities Supportive and team-oriented environment Opportunity to build valuable experience in healthcare and customer success

Pay:

$25.10 - $30.20 per hour

Benefits:

401(k) Commuter assistance Dental insurance Flextime Health insurance Life insurance Loan repayment program Paid time off Relocation assistance Vision insurance

Work Location:

In person