Patient Care Coordinator/Front Desk

Are you passionate about beauty, wellness, luxury hospitality, and creating unforgettable client experiences? Skinphoria Aesthetics is a modern, elevated ocean-view medspa in Monterey seeking a polished, warm, and detail-oriented Front Desk & Patient Care Coordinator to join our growing team. At Skinphoria, we believe aesthetics is more than a service — it's an experience. As the first point of contact, you'll set the tone for every client journey, ensuring each guest feels welcomed, cared for, and supported from the moment they walk through our doors. This role is perfect for someone who thrives in a luxury environment, values exceptional hospitality, and genuinely enjoys building relationships while delivering a high-touch concierge-style experience.

What We're Looking For:

Warm +

Personable:

Someone who makes patients feel genuinely welcome, cared for, and at ease. Polished +

Professional:

Maintains a professional appearance and communication style that reflects the medspa's elevated brand. Organized +

Detail-Oriented:

Manages scheduling, patient flow, and records seamlessly without letting details slip.

Responsible & Reliable:

Consistently follows through, honors commitments, and takes ownership of their role.

Strong Communicator:

Confident on the phone, email, and in person — able to explain services, memberships, and policies clearly.

Multi-Tasker:

Comfortable juggling multiple priorities (phones, check-ins, scheduling) without getting flustered.

Tech-Savvy:

Familiar with social media (Instagram or Tik Tok) scheduling systems, digital communication, and basic office software. Discreet +

Trustworthy:

Understands patient privacy and can handle sensitive information with professionalism.

Team Player:

Supports providers and works collaboratively with the medspa team. Passion for Aesthetics +

Wellness:

Excited to learn about services and communicate them authentically to patients.

Punctual & Professional:

Arrives on time, prepared, and ready to provide the highest level of service.

Proactive & Self-Sufficient:

Anticipates needs, solves problems, and takes initiative without waiting for direction.

Independent & Resourceful:

Comfortable managing the front desk with minimal supervision while ensuring everything runs seamlessly.

Qualification, Experience, and Skills:

Experience in one or more of the following: medspa, medical office, spa, customer service, sales, marketing Responsible for maintaining inventory and ordering of products, reporting to inventory manager Responsible for maintaining cleanliness of office Works well in a very busy, very fast-paced office and patient environment Comfortable using Electronic Health Record and a variety of internet and scheduling software applications, ie:

BOULEVARD

Ability to perform multiple and diverse tasks simultaneously Familiarity with scheduling and rearranging appointments Charismatic, friendly, helpful personality, always putting the needs of customers/patients first Pleasant and friendly speaking voice and demeanor Neat, professional appearance Strong written and verbal communication skills Excellent time management skills and accuracy Dependability, trustworthy, enthusiastic, positive attitude Inquisitive, resourceful, and proactive Ability gain knowledge of our services and products with ability to process product sales Work well with others in a team environment Responsibilities include but are not limited to: Welcoming patients Check-in & Check-out appointments Answer and field incoming calls, sms and emails Scheduling patient appointments Room patients and obtain necessary consents Obtain before and after photos Assisting with various office events onsite and offsite Assist with turning over (disinfecting) treatment room between patients Open and closing duties If you feel this position is a good fit for you, please send your résumé and cover letter for review. Varied shifts from 8:45 am - 7:30 pm depending on clinic need. Some Saturdays.

Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Opportunities for advancement

Work Location:

In person