Patient Care Coordinator & Referral Relations Specialist

Modern Endo of Napa Are you the kind of person who can make someone feel cared for within the first 30 seconds of a conversation? At Modern Endo of Napa, we believe exceptional patient care begins long before treatment starts. We are seeking a highly professional, enthusiastic, growth-minded Patient Care Coordinator to serve as the first point of contact for our patients and referral partners. This role is the heart of our practice and plays a critical role in creating an outstanding patient experience while supporting the growth and success of the office. Our ideal candidate combines warmth, empathy, organization, and business acumen. They understand how to build trust quickly, communicate with confidence, manage multiple priorities, and help patients move forward with the care they need. This is not simply a scheduling position. This is a relationship-building position. This is a patient advocacy position. This is a practice growth position. About Modern Endo of Napa At Modern Endo of Napa, we are committed to preserving natural teeth through exceptional endodontic care delivered with compassion, excellence, and integrity. We are a technology-driven, patient-centered specialty practice that values: Growth Trust Mindfulness Joy Integrity We continually seek ways to improve our systems, elevate the patient experience, and strengthen our relationships within the dental community. Your Mission As our Patient Care Coordinator, you will help ensure every patient and referring office receives an exceptional experience from the first phone call through treatment completion.

You will:

Turn inquiries into scheduled appointments. Build trust with anxious patients. Create strong relationships with referring offices. Maintain an efficient and productive schedule. Support treatment acceptance and financial conversations. Help ensure patients receive timely care. Contribute to the overall success and growth of the practice. Key ResponsibilitiesPatient Experience Welcome patients with warmth, professionalism, and genuine care. Create a calm and positive experience for patients who may be in pain or anxious. Answer phones with confidence, empathy, and professionalism. Ensure patients feel heard, understood, and supported. Scheduling Excellence Optimize the daily schedule to support patient needs and practice productivity. Convert incoming calls into appointments whenever clinically appropriate. Manage emergency scheduling with urgency and efficiency. Coordinate treatment appointments and follow-up care. Referral Relationship Management Build and maintain exceptional relationships with referring dental offices. Communicate promptly and professionally with referral partners. Ensure referral information is received, organized, and processed accurately. Represent Modern Endo of Napa with excellence and professionalism. Financial & Administrative Coordination Discuss treatment fees, insurance benefits, and financial arrangements with confidence and compassion. Assist patients in understanding treatment recommendations and financial options. Maintain accurate patient records and documentation. Process insurance information and billing efficiently. Practice Growth & Team Collaboration Help support practice production goals through effective scheduling and communication. Monitor opportunities to improve workflow and patient experience. Collaborate closely with the doctor and team to ensure smooth daily operations. Contribute ideas that support growth, efficiency, and excellence. The Ideal Candidate - You are: ✔ Professional and polished ✔ Positive, energetic, and enthusiastic ✔ Exceptionally organized ✔ Computer and technology savvy ✔ Comfortable learning new software systems ✔ A strong communicator both verbally and in writing ✔ Driven by excellence and accountability ✔ Empathetic while remaining solution-oriented ✔ Able to thrive in a fast-paced environment ✔ Passionate about delivering world-class customer service ✔ Skilled at managing multiple priorities ✔ A team player with a growth mindset ✔ Someone who sees every phone call as an opportunity to help a patient Preferred Qualifications Previous dental front office experience preferred Experience in a specialty dental office is a plus Knowledge of dental insurance and treatment coordination preferred Strong computer skills including Microsoft Office Experience with dental software is a plus Bilingual (English/Spanish) is a plus What Success Looks Like- A successful

Patient Care Coordinator:

Creates an exceptional first impression. Builds trust quickly. Maintains a highly productive schedule. Supports patient treatment acceptance. Strengthens referral relationships. Responds promptly and professionally. Helps patients receive the care they need without delay. Embodies the values of Modern Endo of Napa every day. To Apply.

Please submit:

Your updated resume A brief cover letter answering: Why do you believe you would be a great fit for Modern Endo of Napa? What has contributed most to your success professionally? What is one challenge or failure that taught you an important lesson? Your compensation expectations We are looking for someone who wants more than a job. We are looking for someone who wants to make a meaningful impact on patients' lives while helping a growing practice thrive.

Job Type:

Full-time Pay:

$23.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Continuing education credits Dental insurance Health insurance Paid time off Retirement plan

Experience:

Dental office: 2 years (Preferred)

Work Location:

In person