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Patient Care Coordinator
Job
Santa Rosa Endodontics
Petaluma, CA (In Person)
$48,880 Salary, Full-Time
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Job Description
Job description Santa Rosa Endodontics in Petaluma is seeking a talented Patient Care Coordinator with experience. Office will train the right candidate with no experience. This position requires occasional travel to the Santa Rosa Endodontics- Santa Rosa.
JOB SUMMARY
Responsible for daily function of front desk operations. Acts as the heart of the office to new and existing patients; delivering personalized customer service to each patient. Responsible for understanding of practice offerings, and displays a curiosity about patient circumstances and their desired outcomes. Consistently demonstrates a positive attitude and works as a team player.RESPONSIBILITIES INCLUDE
Practice Operations- Prepares and maintains patient charts, ensuring appropriate documentation
- Files patient reports, miscellaneous documents, and radiographs into patient charts and files
- Escorts patients to consultation rooms, ensuring they are comfortable as needed
- Effectively manage Endodontist schedule Administrative Front Desk Operations
- Responsible for opening and closing office
- Fields, directs and/or manages incoming calls and patient questions
- Greets all patients
- Takes accurate messages and disseminates in a timely manner
- Schedules and confirms patient appointments
- Obtains/verifies demographic information and enters into various system databases/charts
- Checks-in patients, obtains copy of insurance cards, collects co-pays and fees
- Ensures proper documentation for payments collected
- Input treatment plans into practice management system and be able to discuss treatment plans/finances with patients
- Verify patient's insurance benefits with insurance companies
- Review pre-operative and post-operative instructions with patients
- Answer patient questions
- Sends follow-up correspondence to patients and referral sources as required
- Directs outgoing/incoming faxes and distributes accordingly
- Maintains the integrity of the data entered into various office databases
- Replenishes supply of product inventory as needed
- Sending statements to patients
- Following up on Aging claims. Required Skills
- Ability to adapt to changing environment and be a flexible/team player
- Ability to communicate effectively with patients, physicians, dentists, team members and vendors
- Ability to plan and look ahead
- Possesses keen attention to detail and excellent organizational skills
- Skilled in juggling multiple priorities in a real-time environment
- Communicates in a professional manner and exercises superior customer service skills
- Ability to maintain confidentiality of highly sensitive information
- Commitment to ethical conduct and doing what it takes to ensure that tasks are completed on time