Patient Care Coordinator

Patient Care Coordinator Western University of Health Sciences - 4.2 Pomona, CA Job Details Full-time $25.00 - $27.37 an hour 1 day ago Benefits Paid time off Retirement plan Qualifications Collaborate with healthcare professionals Computer operation Electronic health records (EHR) management Clinic experience Medical scheduling Administrative experience Dental terminology Medical records Medical billing Dental office experience Patient interaction Managing patient records Dental clinic experience Full Job Description Support the College of Dental Medicine Comprehensive Care programs, the Group Managing Partners, Specialty Practice clinics, School Base Oral Health Care clinics, clinical faculty, dental students and other clinical support staff in the Dental Clinics through: Coordination of the Student Group Practices. Coordination of Specialty Practice Clinical Practices. Coordination of the School Based Oral Healthcare Practice Clinics. Support of the Dental Students Comprehensive Care Group Practices. Support Risk and Quality Management Programs. Support administrative clinical staff. Support the educational mission of the clinical faculty. Knowledge, Skills and Abilities Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Knowledge in dental insurance billing and appointment scheduling. Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients. Bilingual ability helpful. Experience with computers, printers, electronic patient records, copy machine operation, and telephone operation. Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications Education:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Experience:

Minimum of 3-5 years of administrative experience in a dental office or large dental clinic, scheduling and insurance billing in a clinic. Knowledge of dental terminology. Dental assisting/hygiene experience preferred. Experience using dental Electronic Health Record. Preferred Qualifications Preference given to those who have experience in dental education.

Experience:

Registered Dental Assistant or previous dental assisting experience. Experience billing Denti-cal. Bilingual (Spanish/English). Essential Job Duties Key Responsibilities Coordinate CDM Student Group Practices, CDM Specialty Practice, and/or

School Based Oral Health Clinics:

Coordination of the patient scheduling and patient finances, insurance billing (including checking insurance eligibility) with office staff at CDM clinical sites; coordinate schedules within CDM clinical sites; instruct dental students in the business operations of the CDM clinical site; and serve primary patient contact for patient communications as assigned. Key Responsibilities Support CDM Managing Partners, Specialty Faculty, Director of Patient Care Services, and/or School Based Oral Health Care faculty, and clinical faculty and staff, as needed. Key Responsibilities Support CDM Risk and CDM quality management programs; initial patient contact in grievance process; facilitate patient record audits as directed. Monitor student progress as directed by Managing Partners and/or clinical Faculty. Key Responsibilities Support CDM Clinical Operations at all CDM Clinical Sites as needed. Key Responsibilities Participate in required training and mandatory in-services such as BLS, infection control, and HIPAA. Key Responsibilities Other duties as assigned. This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine-Dental Center reserves the right to add or change duties at any time. Posting Details Continued Work Schedule Monday through Friday 8:00 AM - 5:00 PM. Some evenings, weekends and holidays may be required with advance notice. Working at WesternU We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, Our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU's core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people! Expected Pay Scale Minimum $25.00 Hourly Maximum $27.37 Hourly Physical Demands Physical Demands Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to operate a PC in theperformance of job duties and talk or hear. The employee is regularly required to sit, and reach with hands and arms,and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perceptionand the ability to focus Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties of the Patient Care Coordinator are normally performed in a large multi-provider, multi-chaired clinic. The noise level in this setting is usually moderate due to the open design of the clinic. Duties are normally performed in both indoor and outdoor settings. The noise level is moderate. Posting Information Posting Number S01782 Posting Date 05/14/2026 Close Date 05/14/2027 Open Until Filled Yes Conditions of Employment - Background Check To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO) It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time. Applicant Documents Required Documents Resume Cover Letter Optional Documents Letter of Recommendation #1 Letter of Recommendation #2 Letter of Recommendation #3 Additional Applicant Document Required License/Certification