FT Front Desk Patient Coordinator for Airway-Focused Ortho Practice

FT Front Desk Patient Coordinator for Airway-Focused Ortho Practice Synergi Orthodontics Specialists•1.0 Rancho Cucamonga, CA Job Details Full-time $20•$30 an hour 22 hours ago Benefits Free parking Paid training Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Uniform allowance Vision insurance 401(k) matching Paid orientation Paid sick time Qualifications Bilingual OSHA (regulatory compliance area) Record keeping Computer operation Spanish Google Workspace Patient flow optimization Customer relationship building Phone communication Social media management Process optimization Customer service Dental receptionist Computer literacy Writing skills Medical office experience Basic math HIPAA Patient service Microsoft Office Medical scheduling Canva Dental terminology Organizational skills Front desk Computer skills Orthodontics Patient interaction Productivity software Office management 1 year Phone etiquette Chinese Communication skills Entry level Office experience Client interaction via phone calls Full Job Description Patient Coordinator (High-Performance Front Desk Role) Synergi Orthodontic Specialists | Rancho Cucamonga, CA "Making Orthodontics the BEST part of your day!"

Job Type:

Full Time Work Location:

In Person Who We Are At Synergi Orthodontic Specialists , we are not your typical orthodontic office.

We combine:

Exceptional customer experience Advanced technology and systems A growth-driven, high-performance team We are intentional about everything we do—from how we answer the phone to how patients feel when they leave. We are building a team of A-players —not just friendly faces, but people who: Create real connection Drive results Take ownership And elevate everyone around them About This Role This is NOT a basic front desk job . This is a high-impact, patient-facing role where you are: The first impression of our practice The voice on the phone A key driver of new patient experience and conversion A relationship builder who patients remember If you love: Talking to people Creating connection Helping people feel seen, heard, and excited And being part of a high-performing team → You will thrive here. Who You Are You are someone who: Is naturally warm, confident, and engaging Makes people feel comfortable immediately Has strong phone presence and communication skills Is detail-oriented and highly organized Learns quickly and enjoys systems and structure Takes pride in delivering an exceptional experience every time You're the type of person who: Remembers names Follows up without being asked Handles problems with professionalism and positivity Doesn't let things fall through the cracks What You'll Do This role blends customer experience + operations + sales + systems .

Key responsibilities include:

Answering phones, texts, and emails with warmth and professionalism Scheduling and converting new patient calls into exams Creating an exceptional in-office experience (check-in/check-out) Managing patient flow and schedule optimization Collecting payments and coordinating with financial team Maintaining detailed and accurate notes in our system Supporting new patient acquisition and retention Monitoring and improving systems and workflows This is a performance-driven role , not just task-based. Growth & Development We develop top-tier patient coordinators —not order takers.

You will gain skills in:

Communication and influence Scheduling strategy and production optimization Case acceptance support Systems and operational excellence Compensation Philosophy At Synergi, we believe top performers should be paid like top performers . All new hires begin at a training rate based on experience , with rapid growth tied to performance. Our goal is for every patient coordinator to grow into a high-level, high-producing team member earning at the top of the market (including $30•35+/hour+ with bonuses) within ~2 years or faster. This is not automatic—it is earned through performance, ownership, and results . We are looking for individuals who: Want to be exceptional—not average Are accountable and coachable Take ownership of outcomes (not just tasks) Thrive in a high-standard, feedback-driven environment If you're looking to coast, this is not the right fit. If you want to grow into a top-tier, highly compensated professional , you will thrive here.

Pay & Benefits Starting Pay:

$20.00•$30.00/hour (training rate based on experience) Benefits include: 401(k) with matching Health & dental insurance Paid time off + holiday pay Orthodontic treatment benefits Continuing education & training Team outings, meals, and perks

Uniforms Schedule Full-Time:

32-40 hours/week

Monday:

9:00 AM•6:00

PM Tuesday:

8:00 AM•5:00

PM Wednesday:

8:00 AM•5:00

PM Thursday:

8:00 AM•5:00

PM Friday:

7:30 AM•4:00 PM Requirements Minimum 1 year customer service experience (required) Strong communication and phone skills Basic math and financial understanding Intermediate computer skills (Google Workspace, email, etc.) Ability to learn dental terminology and systems High attention to detail and organization Ability to maintain

HIPAA/OSHA

standards Bonus (not required): Dental/orthodontic experience Ortho2 knowledge Social media or Canva skills Spanish or Chinese speaking How to Apply We want to know who you are , not just your resume.

Please email:

Include:

Your resume A short cover letter answering: Why would you be a great fit for this role? What makes you stand out in customer service?

Learn More About Us Website:

(Check out our reviews and social media—we're proud of our culture!)

Job Type:

Full-time Pay:

$20.00•$30.00 per hour

Benefits:

401(k) matching Dental insurance Free parking Health insurance Paid orientation Paid sick time Paid time off Paid training Tuition reimbursement Uniform allowance Vision insurance

Experience:

Customer service: 1 year (Required) Dental receptionist: 1 year (Required)

Work Location:

In person