New Patient Coordinator

New Patient Coordinator Smile Mission Valley Dental Center San Diego, CA Job Details Full-time $20 - $25 an hour 2 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Qualifications Availity Spanish Teamwork Interpersonal skills Finance Customer service Medical scheduling Attention to detail Full Job Description

JOB DESCRIPTION

Smile Mission Valley is seeking a New Patient Coordinator to serve as the first point of contact for prospective patients. This role plays a vital part in converting inquiries into scheduled consultations while creating a positive, confident, and professional first impression. The ideal candidate is organized, performance-driven, and comfortable discussing scheduling, insurance, and financial options. This is a structured, results-oriented role that directly supports office growth — and the right person will thrive in it. Key Responsibilities Answer inbound new patient calls promptly and professionally Respond to web leads and text inquiries in a timely manner Make outbound follow-up calls to new patient leads Proactively follow up with unscheduled or inactive leads Schedule consultations accurately and efficiently Collect and document patient information and referral sources Maintain detailed, consistent notes for every interaction Track lead status and outcomes accurately — this is a key performance metric tied directly to office growth Guide prospective patients toward scheduling by confidently addressing questions and objections What We're Looking For Strong phone communication skills and comfort managing high call volume Organized, detail-oriented, and consistent with documentation Calm and empathetic — especially with anxious or hesitant patients Professional, reliable, and accountable to personal performance metrics Receptive to feedback and able to implement coaching quickly Performance-driven and motivated by measurable results 1+ year of experience in dental, sales, or high-volume customer service required Spanish speaking required Team-oriented with the ability to lead phone conversations confidently Role Expectations Meet daily outbound call and follow-up targets Convert inquiries into scheduled consultations consistently Follow established systems and processes at all times Take ownership of your performance and contribute to office growth Why This Role Matters This position creates the first impression for every new patient who reaches out to our practice. Strong communication, consistent follow-up, and accurate lead tracking directly impact patient experience, marketing effectiveness, and revenue growth. The right person in this role doesn't just fill a seat — they move the needle. Schedule & Compensation Full-time | In-office | Daytime hours Competitive hourly pay: $20-$25/hr based on experience Dental benefits included Clear opportunity for growth within the practice Supportive, team-oriented work environment

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Application Question(s): This role involves managing a high volume of phone calls and follow-ups daily. Are you comfortable being on the phone for most of your shift? Are you comfortable working in a structured, performance-based environment that requires detailed documentation for every patient interaction? How would you handle a patient who is nervous or hesitant about scheduling a consultation? This role requires confidently discussing financing options and asking qualifying questions when appropriate. Are you comfortable doing this on a daily basis? Are you available to work full time, in office, during daytime business hours? Are you comfortable learning and consistently using software systems to manage calls, messages, and detailed patient documentation? Do you have experience working in a dental or healthcare setting? If yes, please describe briefly.

Experience:

Customer service: 3 years (Required)

Language:

Spanish (Required)

Work Location:

In person