Patient Care Coordinator

Wave Plastic Surgery & Aesthetic Laser Center is an aggressively growing Aesthetic Clinic, specializing in advanced anti-aging techniques, plastic surgery, and non-invasive cosmetic treatments. Lead by our founder, Dr. Peter Lee, a trainer/instructor to fellow plastic surgeons both nationally and internationally, we currently have 4 surgeons and operate 5 locations in California. The ideal candidate will have experience working in a plastic surgery or medical spa office, we are willing to train the right candidate. We are currently hiring a part-time Patient Care Coordinator/Medical Assistant for our San Mateo clinic.

Job Responsibilities:

Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up; Assist other providers with their patients and the practice's needs as directed; Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations; Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws; Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters. Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers; Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns; Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner. Coordinate communication between patients, clinical staff, and management to support seamless care delivery; Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements; Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency; Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law. Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols; Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping; Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer. Maintain a professional appearance and demeanor consistent with the image and standards of the practice; Participate in staff meetings, training sessions, and continuing education opportunities as required; Represent the practice with integrity and discretion in all patient and community interactions.

Job Requirements:

Previous experience as receptionist/patient care coordinator- Medical setting preferred Certified Medical Assistant or Phlebotomy License - preferred

Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Language:

Mandarin (Preferred)

License/Certification:

Certified Medical Assistant (Preferred) Ability to

Commute:

San Mateo, CA 94401 (Required)

Work Location:

In person