Dental Patient Coordinator

Benefits:

In-house Dental Benefits 401(k) 401(k) matching Competitive salary Health insurance Paid time off Vision insurance Experienced Dental Patient Coordinator Santa Cruz Dental Group | Santa Cruz, CA Full Time | Monday to Friday | 40 Hours Per Week About Us Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset. We are seeking an experienced Dental Patient Coordinator who understands that the front office drives both patient experience and production success. This is not an entry-level position. Dental front office experience is preferred. What You Will Own Managing a productive and organized schedule that supports daily production goals Insurance verification and accurate benefit breakdowns Presenting financial estimates and collecting payments confidently Coordinating treatment scheduling efficiently Maintaining recall and reactivation systems Supporting smooth communication between patients and clinical team Ensuring HIPAA compliance and accurate documentation 90 Day Success Expectations By Day 30 Confidently navigate Dentrix Complete insurance verifications independently Understand provider schedules and daily production targets Demonstrate professional and clear patient communication By Day 60 Manage scheduling with minimal supervision Present treatment estimates accurately Maintain recall system without errors Contribute to improved schedule efficiency By Day 90 Independently manage front office flow Support consistent daily production goals Reduce scheduling gaps and last minute cancellations Contribute positively to team culture and accountability Success in this role means taking ownership, staying organized, and communicating proactively. Our Culture & Values We are a team that values: Accountability over excuses Clear communication Professional presentation Respect for patients and team members Strong systems and continuous improvement Long term growth and stability We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do. Qualifications Minimum 2 years of dental front office experience Dentrix proficiency required Strong knowledge of dental insurance and billing Comfortable discussing financial arrangements Highly organized and detail oriented Professional and team oriented mindset