Cosmetic Plastic Surgery Office Manager / Surgery Coordinator

Cosmetic Plastic Surgery Office Manager / Surgery Coordinator Solana Beach, CA Job Details Full-time $34 - $40 an hour 3 days ago Benefits 401(k) Paid time off 401(k) 4% Match Parental leave 401(k) matching Employee discount Professional development assistance Retirement plan Qualifications Vendor relationship building Medical office management Supplier management Inventory management HIPAA Process improvement Administrative experience Bachelor's degree Full Job Description My name is Dr. Kellie Satterfield, MD and I'm looking to hire an experienced Plastic Surgery office manager who would help grow my practice in addition to acting as our cosmetic surgical patient coordinator to join our team. As my practice has grown, I am in need of more help to keep up with demand! Looking for someone personable, detail-oriented, mature, proactive, a great multitasker, and who is eager to join and help grow my Oculofacial Plastic and Reconstructive Surgery Practice that treats a combination of cosmetic and medicare patients. Prior experience as an aesthetic surgery coordinator or office manager a plus. More About Us My business, San Diego Eye and Face, is a rapidly growing premier cosmetically-oriented Oculofacial Plastic Surgery practice located in San Diego. Please see our website www.

SDEyeFace.com or instagram (@DoctorKell) for more details to the practice and procedures we offer. What We're Looking For Warm, polished communicator with excellent grammar, spelling, and professional writing Experience in cosmetic surgery, dermatology, aesthetics, ophthalmology, or concierge medicine Prior experience as an office manager, surgery coordinator or patient care coordinator Ability to clearly explain cosmetic surgery, pricing, timelines, and expectations Highly organized multitasker who thrives in a fast-paced, detail-oriented environment Intuitive and proactive—anticipates needs before being asked Experience supporting a high-end or luxury clientele (a plus) Job Summary As the Office Manager / Cosmetic Surgery Coordinator , you are the central guide for patients from their first consultation through recovery and point person for my office. You will coordinate cosmetic surgeries, manage surgical schedules, present quotes, support patient decision-making, maintain communication throughout the pre- and post-operative process, and ensure each patient receives an exceptional, concierge-level experience. Additionally you will guide staff, manage hours and hiring, keep inventory, run office reports, and triage with brand reps.

Key Responsibilities:

Practice Operations & Oversight Oversee daily clinic operations to ensure efficiency, flow, and elevated patient experience Manage clinic schedule optimization (consults, procedures, follow-ups) to maximize productivity Develop and enforce office protocols, SOPs, and workflow systems Serve as primary point of contact for operational issues and problem-solving Staff Management & Leadership Hire, train, and onboard clinical and administrative staff Create staff schedules and ensure appropriate coverage Conduct performance reviews, coaching, and accountability measures Foster a high-end, service-oriented culture aligned with brand standards Financial & Revenue Cycle Management Oversee billing processes (cosmetic + insurance where applicable) Monitor collections, deposits, refunds, and daily financial reconciliation

Track KPIs:

conversion rates, surgical volume, revenue per patient, no-shows Identify opportunities to improve profitability and operational efficiency Surgical Coordination Oversight Supervise surgical coordinator(s) and ensure seamless surgery pipeline Ensure accuracy and consistency of quotes, financing, and patient communication Monitor OR scheduling, block utilization, and case flow efficiency Troubleshoot scheduling conflicts and last-minute changes Patient Experience & Conversion Optimization Ensure a luxury, concierge-level patient experience from first contact to post-op Oversee consultation flow and improve conversion strategies Manage patient communication systems (calls, texts, reminders, follow-ups) Address escalated patient concerns with professionalism and discretion Vendor & Inventory Management Manage relationships with vendors (medical supplies, injectables, devices, etc.) Oversee inventory levels, ordering, and cost control Negotiate pricing and contracts where appropriate Compliance & Risk Management Ensure compliance with HIPAA, OSHA, and medical board regulations Maintain licensure, permits, and required documentation Oversee safety protocols, sterilization logs, and equipment maintenance Marketing & Growth Support Coordinate with marketing vendors or internal strategy (ads, social, branding) Track ROI on marketing efforts and patient acquisition sources Support promotions, events, and referral relationship development Systems & Technology Management Oversee EMR, scheduling software, and CRM functionality Implement process improvements and automation where possible Troubleshoot system issues and coordinate with IT/vendors Why Join Us? We will prioritize you and value you as work-family. We will look out for your wellbeing as a person, not just as an employee. Work alongside people who enjoy each other and love what they do - be a part of our amazing work culture. Become a part of a rapidly growing practice with huge potential for future growth/management opportunities. Get exposed to the latest and greatest in aesthetics and cosmetic surgery while working with Board-Certified and Fellowship Trained physicians providing the highest level of care.

Core Benefits Pay :

competitive pay based on experience/qualifications; prefer salaried but open to hourly or bonus structure

Schedule:

~40hrs/week, Monday-Friday 9-530pm

Time Off:

2 weeks off combined paid time off / sick time, not including 10 unpaid holidays.

Holidays:

MLK, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.

Retirement :

401(k) with up to 4% company match.

Cosmetic Perks:

free medical grade skincare, cosmetic procedures including surgery, lasers, botox, fillers, skin tightening; special friends & family discounts.

Other Perks:

team lunches, fun office outings, continuing education trips with meals/accommodations How to Apply Please email your resume + cover letter detailing why you think are are the best fit for the position & why you are interested in the position to >> <

Job Type:

Full-time Pay:

$34.00 - $40.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Parental leave Professional development assistance Retirement plan Application Question(s): Pretend you are responding to a patient appointment inquiry requesting over email. Please write a pretend formal response offering two available dates and times to Sarah, the prospective patient. Please also be sure to sign off as your name and 'San Diego Eye and Face'.

Education:

Bachelor's (Preferred)

Experience:

Medical office management: 1 year (Preferred)

Surgery Coordination:

1 year (Preferred)

Aesthetic Office:

1 year (Preferred)

Work Location:

In person