Front Office - Patient Care Coordinator Ventura County

Front Office - Patient Care Coordinator Ventura County Ventura, CA Job Details Part-time | Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Collaborate with healthcare professionals Spanish Patient flow optimization Insurance verification Achieving HIPAA compliance Phone communication Maintaining patient confidentiality Greeting customers Processing cash transactions HIPAA Medical scheduling Administrative experience High school diploma or GED Medical administrative support Data entry Patient interaction Productivity software 1 year Managing patient records Entry level Client interaction via phone calls Full Job Description Second Wave Physical Therapy was founded by an alliance of locally tenured therapists and patient coordinators with a mission to return unparalleled care and customer service back to Ventura County. Our patient-over-profit approach is made possible by staying true to our community roots and refusing to be governed by large or out-of-state corporate entities.

Overview:

Patient Care Coordinator Clinic:

To be determined (Always recruiting for clinics in Ventura, Oxnard, Port Hueneme, Santa Paula)

Salary:

depending on experience Currently, we are looking for a full-time PCC •Bilingual in Spanish is required• Responsibilities Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required paperwork. Responsible for answering phones and directing calls as required. Schedules new patients and collects all necessary information to verify carrier insurance. Accurately and completely enters patient information and demographics into computer system. Answering emails and other electronic messages as required. Tracking and sorting electronic faxes. Collects co-pays/deductibles and payments prior to patient appointments. Inform patients of any outstanding balance and issues. Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow. Follow up on "no show" and late cancellation patients. Schedule Optimization, ability to fill schedule after last minute cancellations. Maintains patient confidence and protects operations by keeping information confidential. Participates in and adheres to, as required, the HIPAA Policies and Procedures of Second Wave Physical Therapy. Qualifications Knowledge, Skills and Abilities General knowledge of Microsoft Office Suite Possess strong customer service skills Must be organized while multi-tasking Ability to communicate in a professional and kind manner, relating well to others to build rapport with patients and co-workers. Ability to demonstrate active listening Must be able to identify and problem solve Ability to maintain confidential documents

Education and Experience Education :

High School diploma or equivalent

Experience :

1-2 years prior experience in customer service and administration preferred;

Physical Requirements and Working Conditions:

Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires normal range of hearing and eyesight to record, prepare and present reports.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person