On-Site Operations & Course Coordinator

Position summary CRI runs multi-day in-person certification courses in Denver that combine classroom lecture, hands-on labs with live "Dog Professors," and full hospitality service for students and traveling instructors. The On-Site Operations & Course Coordinator owns the end-to-end physical experience of those courses — facility readiness, dog logistics, instructor and student support, catering, and post-course reset — as well as managing the local Dog Professor program between courses. This person is the daily face of CRI at headquarters and the partner-on-the-ground to the Director of Clinical Education, the instructors, and the remote administrative team. Reports to Sr.

VP of Biz Dev Location & Schedule:

This is a full-time, on-site role based at our Denver headquarters. During course weeks (20+ per year), the position requires an extended "event-style" schedule, typically 6:30 AM to 6:30 PM for 3-4 consecutive days, including occasional evening flexibility for late dog pickups. Outside of course weeks, you will transition to a standard schedule focused on strategic preparation, facility maintenance, Dog Professor recruitment, and inventory management. Core responsibilities Pre-Course Curriculum Administration Organize pre-course content for each upcoming course with the Director of Education — confirm videos, document updates, and in-person PDFs are in place. Track each student's pre-course video progress; remind students who are behind. Quality-check each course's pre-course curriculum before it is sent to students. Registration & Student-Onboarding Admin Verify each registering student's eligibility for the course they have selected. Tag and note each student's account so the correct automation sequence fires. Create and send registration invoices. Trigger class email automations on the days they need to send. Coordinate with the team on payment follow-up for unpaid registrations. Facility readiness & daily course operations Open the building each course morning by 6:30

AM:

lights, thermostat, lecture room, hallways, break area, lab rooms. Set up and break down the morning break, lunch, and afternoon break stations each day Keep the coffee bar, water, and snack inventory continually stocked; make supply runs mid-course if items run low. Maintain bathrooms throughout the day (stocked, clean, spot-checked). Vacuum entryways, lecture room, hallways, and lab rooms; mop hallways and bathrooms; address clay spills on carpet during clay-lab classes. lay out student materials at each desk before the next day. End-of-day reset and cleaning

Daily Facility Readiness:

Execute the 6:30 AM opening protocol, including building systems (lighting/climate control) and environment preparation for the lecture room, labs, and common areas.

Hospitality Management:

Coordinate the seamless setup, replenishment, and breakdown of all break and lunch stations to ensure a high-quality student experience.

Inventory Oversight:

Maintain a proactive inventory of the coffee bar and snacks, conducting mid-course supply runs as needed to prevent service gaps.

Sanitation Excellence:

Perform regular spot-checks and restocking restrooms and high-traffic areas throughout the day to uphold professional standards.

Floor & Lab Maintenance:

Manage floor cleanliness (vacuuming/mopping) across all training areas and provide immediate mitigation for spills or debris during specialized lab sessions.

Student Preparedness:

Organize and audit all student materials and desk setups prior to the start of each daily session to ensure day-one readiness.

Comprehensive Reset:

Finalize the end-of-day cleaning and facility reset to maintain operational standards for the following morning. Dog Professor program — local management Own the Dog Professor sign-up sheet and ensure each upcoming course has enough confirmed dogs. Recruit, screen, and onboard new Denver-area Dog Professor owners; explain the program and answer prospective-owner questions. Maintain the Rabies vaccination tracker and ensure paperwork is current and instructor-ready before each class. Communicate with owners about lab dates and times, drop-off windows, and pickup windows. Receive dogs at the back door at drop-off and stay until the final owner picks up at the end of each day (often well after class ends). Move dogs between the boarding area and lab rooms; help instructors select dogs for each lab. Walk dogs before lab and during breaks so labs aren't interrupted by potty needs; track which dogs are frequent bathroom users. Reset and vacuum the Dog Professor room at the end of each day.

Lead Enrollment:

Manage the sign-up process to ensure optimal dog counts for 20+ courses per year.

Network Recruitment:

Grow the local Dog Professor database through active outreach, screening, and onboarding.

Health Tracking:

Own the Rabies vaccination database to ensure total compliance with facility safety standards.

Logistics Coordination:

Orchestrate drop-off and pickup schedules for owners to ensure zero operational delays.

Animal Handling:

Oversee the safe movement and care of dogs throughout the 6:30 AM - 6:30 PM course days.

Instructor Assistance:

Partner with educators to provide the right dogs for specific lab demonstrations.

Sanitation:

Maintain a clean and professional environment in the Dog Professor boarding and lab areas. Instructor logistics & support Greet instructors, support the morning instructor meeting, and be available throughout the day for any on-site need. Provide on-the-ground support for rotating labs (timekeeping, room transitions) and hands-on labs (fetching dogs, materials). Coordinate any local ground transportation or shuttle needs.

Instructor Advocacy & Liaison:

Act as the primary on-site contact for faculty, facilitating the morning instructor briefing and providing continuous support for all operational needs throughout the day.

Lab Execution & Logistics:

Direct the flow of rotating and hands-on labs by managing precise timekeeping, room transitions, and the efficient movement of dogs and instructional materials.

Logistics Coordination:

Orchestrate all local ground transportation and shuttle requirements to ensure seamless arrivals and departures for stakeholders. Catering & food service Confirm catering bookings with each caterer (date, menu, arrival time) ahead of every course. Receive caterers Manage uncovering/serving timing during L&L; pack leftovers and break down service after lunch. Purchase and replenish snack food, coffee, water, serving supplies, and cleaning supplies before and during each course.

Vendor Relations & Logistics:

Proactively confirm all catering engagements prior to each course, verifying dates, menu accuracy, and arrival windows to ensure zero service interruptions.

Catering Management:

Direct the intake and setup of all food service providers, acting as the primary on-site lead for vendor logistics. Lunch & Learn (L&L)

Coordination:

Strategically manage food service timing for L&L sessions, including professional presentation, leftover management, and efficient post-meal breakdown.

Proactive Procurement:

Manage the full lifecycle of hospitality inventory, including the purchase and replenishment of snacks, coffee, water, and essential cleaning/serving supplies. Student experience on-site

Student Onboarding & Orientation:

Act as the primary point of contact for incoming students, conducting comprehensive facility tours to ensure full navigational confidence and comfort within the learning environment. Be available throughout the course as the on-site point of contact for student questions, requests, and any on-the-fly needs. Hand out L&L materials and pre-set student desks with daily materials.

Manage in-class product orders:

collect order forms, generate invoices, package items, take payments, and deliver products to students during breaks. Distribute and collect the student "interest list" sheet during announcements. Course-week setup, equipment & teardown

Pre-course:

confirm every lab room has the equipment needed for that specific class; lay out name plates, name tags, lab manuals, and desk materials.

During course:

clean canikens (anatomical models) when classes use them, stage them for instructors, and return them to storage.

Post-course:

(final afternoon): clean each lab room and the lecture hall, take out all trash, collect name tags, wipe down name plates, and reuse tags for returning Module 2 students. Reset and prep the facility for the next course on the calendar. Receive, prepare, and clean up canine cadavers for select courses requiring hands-on anatomy and injection labs." Internship Program Administration Manage end-to-end administration of CRI's internship program; serve as primary point of contact for interns, mentors, and program's clinical lead Maintain the internship tracker. Review and approve new internship-site applications. Follow up with students who have not started their internship. Ongoing facility & headquarters support Manage day-to-day facility upkeep between courses (cleaning, laundry, restocking). Receive deliveries, manage inventory of teaching supplies, and flag what needs reordering. Partner with the remote team on anything that requires a physical hand at HQ (signing for shipments, photographing materials, locating documents, etc.). Sponsorship Coordination Update CRI's Lunch & Learn sponsorship tracker throughout the sponsorship lifecycle. Communicate with confirmed sponsors before each course regarding handouts arrival, materials, and on-site logistics. Receive sponsor materials at the side door; lead in-class L&L sponsor table setup; handle sponsor introductions during class. Course Content & Materials Prep Build the upcoming-course spreadsheets used to run each class. Coordinate printing of lab manuals and schedules so materials arrive on time. Print and prepare student name tags locally. Collaborate with Paw Prosper Marketing, HubSpot Admin, and other teams on CRI content needs. Required qualifications Customer service, hospitality, events, or veterinary/clinic operations background (2+ years preferred). Fully comfortable handling and walking dogs of all sizes; calm and confident around unfamiliar dogs in a clinical setting. Physically able to be on their feet for 10+ hour course days, lift up to 50 lbs. (catering supplies, equipment), and perform light cleaning (vacuuming, mopping, laundry). Strong organization, time management, and ability to juggle parallel tasks (a lab is happening, a caterer is arriving, a dog needs walking, an instructor needs a binder). Reliable, punctual, and comfortable with non-standard hours during course weeks (early starts, late pickups). Working proficiency with email, Google/Microsoft suite, and basic spreadsheets; able to learn Keap, Formsite, Thinkific, and similar tools as needed. Clean driving record and access to a vehicle for supply runs and occasional errands. Professional, warm presence with adult students and credentialed instructors. Available to work weekend shifts Preferred qualifications Background in veterinary medicine, animal sciences, dog training, or canine rehabilitation (helpful for Dog Professor handling and program credibility, not required). Prior experience coordinating multi-day events, conferences, or continuing-education courses. Experience booking travel and managing vendor relationships (caterers, print shops, hotels).

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): How many years of experience do you have in customer service, hospitality, event operations, veterinary/clinic operations, or similar environments? What are your salary expectations for this role? This role requires extended on-site hours during course weeks (typically 6:30 AM-6:30 PM for 3-4 consecutive days, including occasional weekends and late dog pickups), with a return to standard hours between courses. Are you comfortable with this schedule structure? Ability to

Commute:

Aurora, CO 80011 (Required)

Work Location:

In person