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Patient Care Coordinator
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Care Point
Englewood, CO (In Person)
$47,840 Salary, Full-Time
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Job Description
About the Job The Patient Care Coordinator is an essential part of the multidisciplinary team that provides patients with exceptional care. Duties include checking patients in and out, answering incoming patient and referring provider calls, returning voicemails, routing faxes, scheduling patients, processing referrals, checking insurance eligibility, and routing callers to the appropriate team member. The Patient Care Coordinator actively manages patient needs and ensures a seamless end to end experience, while also being the positive face of the practice at the front desk. About CarePoint Our administrative and management staff provide a host of services, from operations support to legal services and everything in between, to support 600+ physicians and advanced practice providers in 11 different clinical settings. The nonclinical support our employees provide enable our clinical professionals, who work in dozens of emergency departments and hundreds of hospitals across the U.S., to remain laser-focused on what matters most — providing the highest level of care to patients each and every day. This position is an in-person role, accompanied by an hourly pay rate ranging from $19-27/hr depending on experience, and a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. This role is located at the Swedish Medical Campus in Englewood, CO. Key Responsibilities
- Answers incoming calls from patients.
- Checking voicemails and making return calls.
- Processing new and existing patient referrals and obtaining prior authorization when necessary.
- Processing faxes.
- Scheduling new, follow-up, and post-operative appointments.
- Sending out patient paperwork.
- Obtaining prior authorization for surgeries when needed.
- Assisting Medical Assistants with administrative tasks as needed.
- Rooming patients as needed.
- Assisting Surgery Schedulers as needed.
- Preparing for clinic in advance to ensure streamlined operations.
- Running clinic from the front desk- checking patients in and out.
- Obtaining and uploading medical records.
- Assisting patients with billing questions.
- Conducting insurance eligibility checks.
- Checking the mail and doing supply inventory for the clinic.
- Collecting copays and deductibles at the time of service/prior to surgery.
- Other duties may be assigned if determined in the best interest of the Practice. Qualifications
- Education o High school diploma or equivalent
- Experience o Previous front desk or receptionist experience preferred o Phone, scheduling or call center experience preferred o One to two years of healthcare experience preferred
- Knowledge/Skills/Abilities o Strong attention to detail o Excellent analytical and critical thinking skills o Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers o The ability to multitask and be a team player, helping wherever needed o Strong commitment to actively supporting an ethical open working environment o Working knowledge of Google Drive and Docs o Ability to excel in a team-based environment Benefits CarePoint is committed to the wellbeing of our valued employees, offering a wide range of voluntary benefits such as: • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA).
- Wellbeing and support resources , including an Employee Assistance Program offering confidential counseling and support services.
- Time away from work benefits , featuring accrued paid time off that increases with tenure, along with paid parental leave.
- Financial security and protection , including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection.
- Community and culture initiatives , including weekly in-office events every Wednesday that foster connection collaboration, and team engagement.