Patient Care Coordinator

Title:

Patient Care Coordinator FLSA Status:

Non-Exempt Full-Time Pay Range:

$18 - $23 per hour Office is open 7:30am-7:30pm Mon - Fri, alternating Saturday. Actual hours may vary between morning and afternoon shift.

Description:

The Patient Care Coordinator is responsible for new patients' smooth transition into the practice, existing patients' ongoing dental care, communication with patients during treatment, and communication with specialty offices.

Duties:

Patient Services Greet patients and manage front desk operations to ensure a welcoming environment. Calculate patient copays, estimates for future treatment and collect from patient as necessary. Schedule and confirm patient appointments, ensuring efficient use of time slots. Maintain accurate patient records using Dental software. Assist with clerical tasks such as filing, data entry, and managing correspondence. Provide information to patients regarding procedures, services, and insurance coverage. Handle patient inquiries and resolve issues promptly to enhance patient satisfaction. Support the dental assistant and dentist as needed, including processing payments and verifying insurance information. Utilize medical coding knowledge to assist in billing processes where applicable. Maintain cleanliness and organization of the front desk area. Arrange referral appointments and manage communications with specialty offices when requested. Present treatment plans to patients when instructed by the Dentist or Dental Hygienist. Call patients after a difficult treatment visit. Records and Finance Send a copy of the patient record for consultation with specialists when requested. Securely store and handle patient records in compliance with legal requirements, including HIPAA privacy and security regulations. Arrange payment plans with patients.

Qualifications:

Proven experience in an administrative role within a dental office setting is preferred. Familiarity with electronic health record systems is highly desirable. Knowledge of dental terminology and coding practices is beneficial. Strong clerical skills including 10 key typing proficiency and attention to detail. Excellent communication skills with the ability to interact effectively with patients and staff. Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism. Previous experience as a dental receptionist preferred. Spanish Speaking a plus. A commitment to providing exceptional patient care and support.