Patient Experience Coordinator / Concierge Receptionist

Patient Experience Coordinator / Concierge Receptionist Elevated Internal Medicine Highlands Ranch, CO Job Details Full-time $24 - $28 an hour 5 hours ago Benefits Wellness program Health insurance On-site gym 401(k) Paid time off 401(k) matching Employee discount Gym membership Opportunities for advancement Qualifications Hospitality Phone communication Patient service Concierge services Attention to detail Organizational skills Patient interaction VIP guest concierge services Full Job Description At Elevated Internal Medicine, we believe healthcare should feel personal again. Our practice is built on a clear mission and strong core values. We believe in doing work that matters, pursuing excellence in both big and small tasks, treating people with dignity and respect, and creating a workplace where accountability, teamwork, integrity, and humanity are non-negotiable. We are intentional about protecting our culture. We value people who take ownership, contribute positively to the team, avoid gossip and negativity, and approach their work with professionalism, humility, and heart. We are a concierge internal medicine practice built around relationships, responsiveness, discretion, and exceptional patient care. Our patients are not numbers on a schedule—they are people who trust us deeply with their health and lives. The first voice they hear and the first face they see matters. We are looking for someone who naturally creates calm, warmth, and confidence for others. Someone who notices details, communicates thoughtfully, and takes pride in creating an outstanding patient experience. This is not a traditional front desk role. This is an opportunity to become a key part of a close-knit team that values professionalism, hospitality, emotional intelligence, and meaningful work. About the Role As our Patient Experience Coordinator / Concierge Receptionist, you will serve as the front line of our practice experience. You will help patients feel welcomed, cared for, informed, and supported from the moment they contact our office. The right person for this role is: Warm, confident, and polished in communication Poised and composed under pressure Highly organized and detail-oriented Fearless in handling challenges and difficult conversations professionally Emotionally intelligent and secure in navigating patient concerns or disagreements calmly Proactive, dependable, and solution-oriented Comfortable multitasking while maintaining professionalism Naturally service-minded with strong interpersonal instincts We are not simply hiring someone to answer phones. We are looking for someone who will help protect and strengthen the culture and patient experience of our practice. Responsibilities Welcome patients with professionalism and warmth Manage scheduling and patient coordination with precision Answer phones and respond to patient needs thoughtfully and promptly Coordinate communication between providers, patients, and staff Maintain confidentiality and discretion at all times Support office organization and daily administrative operations Help create a calm, high-touch patient experience Anticipate needs and solve problems proactively Handle patient concerns, complaints, or sensitive situations with composure and professionalism Help de-escalate tension and support positive resolution when challenges arise Success in this role means: Patients feel genuinely cared for and respected The office runs smoothly and professionally Communication is clear and reliable Details are handled thoughtfully and accurately The team feels supported and aligned Problems are addressed proactively rather than reactively Qualifications Preferred qualifications include: Experience in healthcare, concierge service, hospitality, or customer-facing roles Strong written and verbal communication skills Excellent organizational skills and attention to detail Professional demeanor and emotional maturity Ability to adapt in a fast-paced environment Comfort with technology and scheduling systems Bonus if you have: Experience in a concierge or private medical practice EMR/EHR familiarity A natural hospitality mindset Our Core Values We believe great patient care starts with a strong team culture. These values guide how we work, communicate, and care for others: 1. Do Work That Matters We are driven by purpose and take pride in meaningful work that improves people's lives. 2. Pursue Excellence We bring professionalism, attention to detail, and high standards to both big and small tasks. 3. Lead With Integrity, Respect & Composure We communicate honestly, avoid gossip, handle challenges directly and professionally, and treat patients and teammates with dignity and respect — especially during difficult moments. 4. Take Ownership We approach our work with a self-employed mentality—proactive, accountable, and solution-oriented. 5. Care for People First We keep humanity alive by treating patients as people, not transactions, and supporting one another as a team. 6. Grow Together We embrace responsibility, challenge outdated thinking when needed, and believe focused effort over time creates momentum and growth. We are building a team of people who care deeply about their work, each other, and the patients we serve. Who Thrives Here People who thrive in our environment: Care deeply about helping others Take ownership without needing constant direction Value professionalism and kindness equally Want to contribute to something meaningful Prefer a team-oriented, mission-driven environment Understand that small details create exceptional experiences This role is ideal for someone looking for more than "just a job." Schedule & Compensation Full-time (40 hours a week) Compensation based on experience and fit Competitive pay for the right candidate Competitive benefits package Supportive and respectful team environment Opportunity for long-term growth within the practice How to Apply Please submit: 1. Your resume 2.

A brief note telling us:

Why this role interests you What exceptional patient service means to you What type of work environment helps you do your best work We are intentionally taking a thoughtful approach to hiring because culture and patient experience matter deeply to us. We are looking for someone who aligns not only with the responsibilities of the role, but with the values and mission of our practice. We look forward to meeting you. —

Elevated Internal Medicine Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Gym membership Health insurance On-site gym Opportunities for advancement Paid time off Wellness program

Work Location:

In person