Job Description
Looking for more than a standard front desk role? We're redefining what it means to be a Patient Care Coordinator—and creating real pathways for growth along the way. We would be honored to have you join our team at Mile High Eye Institute! About the
Position:
As a Patient Care Coordinator (PCC) at MHEI, you are often the first and last impression our patients have of their experience with us. You play a vital role in creating a warm, welcoming environment while ensuring our providers' schedules run smoothly and our patients feel informed, supported, and cared for from check-in to check-out. This is a high-impact, patient-facing role where your communication skills, attention to detail, and ability to connect with people truly matter. You'll work alongside a collaborative front office team and support our clinical staff to deliver a seamless, exceptional experience every single day. At MHEI, our Patient Care Coordinators are at the heart of our operations. We are committed to creating an environment where you feel supported, respected, and empowered to grow in your career. Why This Role is Different:
MHEI is in a major growth phase—and that growth is creating real opportunity for our front office team. We are not your typical eye care clinic. Our team is actively expanding what Patient Care Coordinators can do and how they grow within their careers: Supporting an innovative clinic that recently performed the first-ever epi-on corneal cross-linking in the country Building a structured team model with clear leadership pathways for high performers Investing in dedicated training and development to support your long-term growth Operating across multiple clinic locations with real variety in your day-to-day Being part of a nationally recognized, Castle Connolly Center of Excellence—the first of its kind in Colorado And importantly—this growth is intentional and positive. That means more opportunity to build strong provider and patient relationships, develop your skills, and advance within the organization. Career Growth & Leadership Pathways:
At MHEI, we believe in developing our team and promoting from within. High-performing PCCs have a clear path forward: Patient Care Coordinator → Lead PCC → Front Office Manager→ Practice Manager Each step offers increased responsibility, leadership opportunity, and greater involvement in shaping the patient experience at MHEI. MHEI
also provides pathways into more clinical or technical roles. What You'll Do:
In this role, you will be the anchor of the patient experience—supporting smooth clinic operations, building patient trust, and ensuring every interaction reflects the MHEI standard of care. Create a warm, welcoming environment where every patient feels seen and valued Manage patient check-in and check-out, including collecting copays, updating demographics, and scanning documentation Scrub appointments to ensure reason-for-visit notes are current and aligned with provider records or referral documents Educate patients on what to expect during their visit and answer questions with confidence and care Verify insurance, complete patient tasks, and follow up on communications and voicemails Coordinate paperwork and consent forms accurately and efficiently Assist in scheduling follow-up appointments and initiating outside referrals Answer incoming calls to schedule appointments, address billing questions, and provide general practice information Share patient feedback and scheduling insights with the Front Office Manager to support continuous improvement Follow all HIPAA, security, and organizational protocols Role Breakdown:
~90% patient-facing coordination | ~10% administrative support What Makes You a Great Fit:
This role is ideal for someone who thrives in a fast-paced, people-first environment and is excited to grow within a team that values excellence. Passionate about delivering exceptional patient experiences Excited to learn and grow at a dynamic, high-growth organization A confident communicator who can build trust with patients and teammates Proactive, adaptable, and solutions-oriented when things get busy Highly organized, detail-oriented, and comfortable managing multiple priorities A positive team player who leads by example and contributes to a collaborative culture Qualifications Previous healthcare experience required Previous front desk or patient care coordinating experience highly preferred Ophthalmology or Optometry experience highly preferred Previous referral coordinating experience highly preferred Bilingual (Spanish) strongly preferred Location:
The primary location will be at our Lakewood clinic, with occasional travel to satellite locations based on scheduling needs and candidate proximity. Hours:
This is a full-time position, Monday-Friday. Candidates must be available 5 days per week, 8 hours per day (38-40 hours per week). Compensation:
$20/hr+ DOE (based on front desk/reception and Ophthalmology/Optometry experience) The lower end reflects candidates joining from another medical field without eye care experience or limited patient care coordinating experience The higher end reflects candidates with significant industry or patient care coordinating experience Benefits Medical Insurance Dental Insurance 401(k) Life and Accident Insurance Paid Time Off Holiday Pay Professional Growth and Development Opportunities Annual Performance Reviews Company Team Building Events Great Schedule - No Weekends or Major Holidays About Mile High Eye Institute:
Come join our growing and incredible team at Mile High Eye Institute! Founded by Dr. Richheimer in 2008, MHEI has experienced remarkable growth—expanding from a single location to eight, including our own state-of-the-art eye institute and onsite ASC. As we continue to grow and meet increasing community demand, the sky is truly the limit for what we can achieve together. MHEI is deeply committed to innovation, actively participating in cutting-edge research and embracing the latest technological advancements in eye care. Our clinic culture is built around delivering exceptional patient experiences, placing patients at the forefront of everything we do. We are also proud to be trusted by hundreds of local referral partners who rely on us to care for and manage their patients' eye health. Dr. Richheimer and Dr. Vest are recognized as Castle Connolly Top Doctors, placing them among the top 7% of physicians nationwide. MHEI is also the first Castle Connolly Center of Excellence in Ophthalmology/Eye Care in Colorado, representing the top 1% of practices in the country. If you're looking to join a forward-thinking, patient-centered, and nationally recognized organization, we would love to meet you. If you're looking for more than a standard front desk role, we'd love to connect! Job Type:
Full-time Pay:
From $20.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): What is your desired rate of pay for this position? Experience:
Healthcare:
1 year (Required) Language:
Spanish (Preferred) Willingness to travel: 25% (Preferred) Work Location:
In person
