Patient Services Coordinator (Front Desk & Scheduling)

Patient Services Coordinator (Front Desk & Scheduling)

CHANDA CENTER FOR HEALTH - 5.0

Lakewood, CO Job Details Full-time $24 - $26 an hour 15 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off 401(k) matching Life insurance Qualifications Customer relationship building Email customer support Electronic health records (EHR) management Phone communication Client rapport building Greeting customers Patient management software Employee relationship building Team scheduling Assisting medical staff Mid-level Store opening/closing procedures Task prioritization Resource scheduling coordination Telephone systems Productivity software Handling patient inquiries Guest rapport building 2 years Clinical staff scheduling Office phone management Full Job Description About Us At the Chanda Center for Health , we're a nonprofit clinic dedicated to helping people with physical disabilities live healthier, happier lives. We provide integrative services like massage, acupuncture, and chiropractic care, as well as physical therapy, to improve health outcomes and reduce medical costs. Our participants include individuals with spinal cord injuries, brain injuries, cerebral palsy, multiple sclerosis, and spina bifida.

Your Role:

Patient Services Coordinator We're looking for someone who thrives in a fast-paced environment and enjoys both connecting with participants and keeping schedules running efficiently. This role combines front desk responsibilities with ownership of patient scheduling and follow-through.

Brief Summary:

Full-time:

40 hours/week, Monday-Friday, 8:00am-5:00pm (60-minute unpaid lunch) Hourly rate: $24.00 - $26.00 Eligible for benefits including health & dental insurance a generous paid time off policy, and 11+ paid holidays. Additional benefits include life insurance, long-term disability coverage, and a 401(k) plan with an employer match You'll play a key role in creating a welcoming atmosphere and helping match our participants with their preferred providers and services.

Your contributions will include:

Serve as the first point of contact for patients—welcoming, checking in, and ensuring a positive experience Manage inbound and outbound communication (calls, texts, emails) in a timely and professional manner Own and maintain the daily provider schedules , ensuring efficient use of time and minimizing gaps Proactively fill open appointments due to cancellations or new patient inquiries Coordinate scheduling based on participant needs , provider availability, and clinic priorities Manage opening and closing processes for the clinic to create a warm environment each day What Makes You a Great Fit You care deeply about the community we serve and want to make a difference You have 2+ years of experience as a scheduling coordinator, with preference for experience in a medical setting Experience managing or optimizing schedules is highly valued You thrive in a fast-paced clinic or hospital setting You're warm, welcoming, and enjoy building relationships You're comfortable working independently and taking initiative You're familiar with Electronic Health Record (EHR) systems and Microsoft Office Why You'll Love Working Here Be part of a mission-driven team that truly changes lives . Enjoy a supportive, inclusive workplace that values compassion and collaboration Competitive hourly pay plus paid time off , paid holidays , and insurance benefits (health, dental, life, long-term disability) Opportunities for career growth through involvement in administrative activities Work onsite in a modern clinic environment that is expanding services Physical Requirements Frequent use of a computer, keyboard, and phone system Ability to move throughout the clinic occasionally