Patient Experience Manager/ Concierge Clinic Office Lead

Patient Experience Manager/ Concierge Clinic Office Lead Top Tier Wellness and Weight Loss Littleton, CO Job Details Full-time $24.75 - $33.00 an hour 1 day ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Vendor relationship building Administrative experience Full Job Description Patient Experience Manager Full-Time | On-Site | $50,000-$70,000 | Littleton, CO About Top Tier Wellness & Weight Loss Top Tier Wellness & Weight Loss is a modern, science-backed hormone, weight loss, peptide, and longevity clinic helping patients restore vitality, optimize performance, and achieve long-term health. We operate a high-touch, cash-pay model — no insurance, no rushed visits, no transactional medicine. Every patient gets personalized care, advanced labs, and a tailored treatment plan. We are a fast-paced, high-performing clinic with a small team that holds itself to a high standard across everything we do. This Is Not a Receptionist Job We're hiring a Patient Experience Manager — the operational backbone of our clinic and the standard-setter for what a premium patient experience looks like. You are the first face patients see. You are the last detail checked before the day ends. You are the reason nothing falls through the cracks. This role is for someone who: Takes pride in being the person everyone relies on Executes at a high level without constant direction Owns their domain — not just completes tasks Wants a role and a title that actually reflects what they contribute If that's you — keep reading. What You'll Own Patient Experience Assist at the front desk: greet and check in all patients with warmth, confidence, and professionalism; check patients out and process payments with accuracy Manage all inbound calls, appointment scheduling, and patient communications Proactively contact lapsed patients and backfill same-day cancellations Maintain a spotless, welcoming front office and lobby that reflects our brand Clinic Operations Own the day-to-day operational rhythm of the clinic — if it needs to happen, you make it happen Manage office supply inventory and budget Coordinate vendor relationships and service contracts Support providers and clinical staff to keep patient flow moving efficiently Complete end-of-day closeout consistently and without being asked Financial & Administrative Process and track clinic bills and accounts payable Support payroll processing and timekeeping accuracy Identify inefficiencies and bring solutions — not just problems Compliance & Brand Protect patient confidentiality in full compliance with HIPAA and all applicable regulations Represent the Top Tier brand with professionalism, enthusiasm, and discretion — always What We're Looking For 5+ years in a medical, wellness, or operations role — front office experience required Comfortable with EMR systems and scheduling tools (we use Charm Health) Obsessively organized, highly detail-oriented, and able to juggle competing priorities without dropping anything Warm with patients. Direct with vendors. Clear with the team. A natural problem-solver who moves first and asks questions after No-drama, no-ego, high-output attitude — no task is beneath you HIPAA familiarity preferred; compliance training completed during onboarding What Sets This Role Apart Your performance directly impacts patient experience, provider efficiency, and clinic success You are expected to be proactive — not reactive This is a growth role in a high-growth clinic — we are expanding quickly Why Join Us Be part of a practice raising the standard of care in hormones, peptides, and weight loss No nights. No weekends. Collaborative, accountable team that does what it says Real growth opportunity as we expand into one of the top programs in

Colorado Compensation:

$50,000-$70,000 based on experience Benefits include: Medical, dental, and vision insurance | 401(k) | Paid holidays | PTO | Employee discounts on all wellness products, services, and medications | Free parking Employment is contingent upon successful completion of a background check and required compliance training. Top Tier Wellness & Weight Loss is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Pay:

$24.75 - $33.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you available to work full-time, on-site in Littleton, CO -- Mon to Thur 7:15am-4:15pm and Fri 7:15am- 12:15pm? How many years of front office/front desk/reception experience do you have in a medical or similar setting? Have you managed administrative responsibilities such as accounts payable, payroll support, or vendor coordination — and if so, briefly describe your experience. What EMR or scheduling systems have you worked with? What does a great patient or customer experience look like to you — and can you give me a real example of a time you delivered it? What compensation are you looking for, AND when are you looking to start?

Work Location:

In person