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Job Description
Patient Coordinator/Medical Assistant Revive Medical Wellness Northglenn, CO Job Details Part-time | Full-time From $21 an hour 17 hours ago Qualifications Spanish Google Workspace Customer relationship building Phlebotomy Client rapport building English Medical scheduling Medical assisting Productivity software Certified Medical Assistant Retail sales
Full Job Description Title:
Front Desk patient
Coordinator/MA Department:
Client Experience & Operations Reports To:
Dr Sharada Tripathi, DNP Status:
Part Time to start with , Non-Exempt (Hourly)
Schedule:
Monday, Tuesday, Thursday Friday, Saturday — 8:30 AM to 600 PM ( days to chose on)
Location:
Revive Medical Wellness Role Purpose:
This is the first person every client/patient sees and the last person they talk to before they leave. The Front Desk Client Coordinator owns the client experience from the moment someone walks through the door. This role exists to make every client feel like royalty — greeted by name, taken care of, and handled with warmth and professionalism. Beyond hospitality, this person keeps the clinic running smoothly: managing the schedule, coordinating with providers, handling payments, supporting membership and retail sales, and making sure nothing falls through the cracks. When this seat is filled with the right person, the business runs. When it's not, everything feels harder than it should.
Core Responsibilities:
Patient Care Experience (50% of time) Greet every client by name when possible — create a warm, luxury experience from the moment they walk in Offer beverages and manage the waiting area so clients feel comfortable and attended to Check them in and out efficiently, ensuring a seamless transition between arrival, treatment, and departure Handle Patient questions as possible : about services, products, and memberships with confidence and knowledge Follow up post-visit with post treatment follow up, Google review requests, appointment check-ins, and rebooking outreach Scheduling & Coordination (20% of time) Own the appointment calendar — bookings, confirmations, rescheduling, and cancellation management Coordinate with providers to optimize schedule utilization and minimize gaps Manage no-shows and cancellations — proactive outreach to rebook and fill open slots Handle phone, text, and email inquiries through phone, email and Google Workspace Sales Support (15% of time) Recommend skincare products based on client needs and provider recommendations Educate clients on membership programs and help them understand the value of recurring services Support promotions, events, and loyalty programs as they run throughout the year Assist with MailChimp email campaigns and marketing communications as needed Operations & Admin (15% of time) Process payments accurately and complete daily financial reconciliation before end of shift Maintain organized patient records in Calista (EMR/booking/payments system) Track retail skincare inventory and flag reorder needs Keep the front desk and reception area clean, stocked, and professional at all times
Qualifications:
Required 1+ years in customer service, hospitality, retail, or medical front desk Bilingual in Spanish and English Active MA certification (in Colorado) Warm, polished, and genuinely enjoys connecting with people Strong attention to detail — especially with scheduling and payments Comfortable recommending products and services Reliable and consistent — shows up on time, every time, including Saturdays Tech-literate — can learn new software quickly (Calysta,Google Workspace, MailChimp, excel ) Professional presentation and positive energy Preferred Experience in a medical spa, aesthetics clinic, dermatology office, or Wellness clinic Familiarity with EMR/booking systems Experience with retail skincare product sales Basic knowledge of med spa treatments (Botox, fillers, laser, IV therapy) Attributes That Matter Most The right person for this role is someone who takes pride in making people feel welcome, who notices when something needs to be done without being told, and who treats the front desk like it's their business. Reliability is non-negotiable — the clinic depends on this person being present and prepared every day.
Compensation Plan:
Base Pay Hourly Rate:
$21. 00/hour
Weekly Hours:
32hrs/week 08:30 to 6 Performance Bonuses Quarterly bonuses tied to KPI achievement. The bonus structure rewards consistent performance across the metrics that matter most to the business.
Quarterly Bonus Pool:
Up to $ per quarter
Payout Criteria:
Must meet 4 of 7 KPI targets for the quarter to qualify 90-
Day Review:
Formal performance review at end of probationary period to assess fit, review KPI baseline data, and confirm continued employment.
Growth Path:
The right person in this role won't stay at the front desk or patient coordinator forever — and that's a good thing. Revive Medical is growing, and your role can grow as well. After 12-18 months of consistent performance, this role can evolve into an Office Manager position with expanded responsibilities: staff scheduling, vendor management, operational systems, and P&L involvement. This comes with a title change and comp adjustments.
