Patient Access and Operations Coordinator

About Axis Integrated Mental Health Axis Integrated Mental Health is an award-winning, mental health clinic that goes beyond standardized pharmaceutical approaches to mental health to deliver the highest standard of mental health care. We drive real change in Colorado's mental health landscape by taking the complexity of mental health treatments and combining them under one roof to make it easier to get well sooner. Our commitment to philanthropy and advocacy also differentiates our clinic and delivers healing to whole communities, not just individuals. Core Values To achieve our mission and vision, Axis Integrated Mental Health has identified PEACE as our core values:

Proactiveness:

We provide empathetic support tailored to the individual needs of each client.

Excellence:

Strive for precision, commit to quality, and focus on timeliness.

Authenticity:

Be genuine in your interactions with patients and colleagues. Listen actively and be impeccable with your actions and words.

Curiosity:

Be a lifelong learner and seek to understand before judging.

Empowerment:

We work together with clear, respectful communication to empower each other to do the right thing and hold ourselves and each other accountable. Position Summary The Patient Access & Operations Coordinator [AP1] plays a vital role in supporting the clinic, delivering exceptional patient service and ensuring smooth access to mental health care services. This position will serve as the primary point of contact for patients and team members for a variety of tasks. The position will need to provide clear information about available services while assisting patients in person, over the phone, and through electronic communication. The role includes processing registrations, verifying insurance, managing front desk and phones as well as supporting various administrative tasks throughout the clinic as needed. Additionally, the role involves maintaining accurate records in the customer relationship management (CRM) system and EMR to optimize patient communication and service coordination across all clinic locations. Roles and Responsibilities Stewardship Maintain patient records in compliance with HIPAA regulations. Work closely with the operations team to streamline processes and improve overall efficiency. Manage administrative tasks as assigned and assist other team members as needed. Support inventory management efforts and initiate reordering when appropriate. Technical Performance and Precision Collect, verify and update patient information, including demographic details, and insurance data, ensuring accuracy in all entries. Register, check-in, check-out, schedule/reschedule patients. Validate insurance coverage and confirm eligibility prior to patient arrival for service when applicable. Collect co-pays and process payments. Record appropriate patient communications in the EMR. Provide support to the medical provider as needed during patient consultations and treatments. Customer Experience Initiate and manage patient outreach and follow up contact as needed for the clinic Coordinate, manage, and schedule patient appointments across in-clinic and telehealth services. Provide guidance on required documentation and visit preparations. Build strong relationships with clients, demonstrating empathy, developing trust, listening and addressing concerns to ensure patient satisfaction and long-term retention, while maintaining professional boundaries. Essential Skills and Abilities Communicate clearly and compassionately with patients, ensuring they feel informed and supported. Demonstrate strong organizational skills to manage appointments, patient information, and insurance processes efficiently. Ensure accuracy and attention to detail in collecting and managing patient information and financial transactions. Excellent communication skills, both written and verbal. Effective problem-solving abilities. Qualifications Education and Experience High School Diploma or equivalent required; some college education in healthcare or administration is preferred. At least three (3) years of previous experience in healthcare registration, customer service, medical billing, or CRM management is required. Familiarity with Electronic Health Record (EHR) systems Experience working in a fast-paced environment, with the ability to handle multiple tasks efficiently. Excellent organizational abilities with attention to detail. Strong communication and client relationship management skills. A patient-centered approach with high levels of empathy. Technology Requirements Proficiency with Electronic Health Records (EHR) and telehealth platforms preferred. Competence in using Microsoft Office applications (Word, Excel, Outlook) and CRM platforms for documentation and communication. Physical Demands Required to sit or stand for extended periods. Intermittent physical activity includes bending, reaching, lifting/moving (up to 25 pounds), manual dexterity, handling or feeling tools or controls, standing, climbing stairs, kneeling or stooping, and talking and hearing.

Pay:

$24.00 - $27.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person