Senior Account Coordinator

Senior Account Coordinator - Connecticut | Full-Time |

Field-Based Compensation:

60K Plus

ROLE OVERVIEW

The Senior Account Coordinator is a field-based clinical role responsible for managing complex accounts and coordinating full care pathway support—from patient identification and insurance verification through product fitting, education, and outcomes follow-up. This role operates with a high degree of autonomy, serves as a clinical resource for junior staff, and drives consistent provider and patient experience across the territory.

KEY RESPONSIBILITIES

Patient & Provider Support Manage complex, high-volume accounts across patient evaluation, product fitting, and longitudinal follow-up. Deliver hands-on clinical support in wound care, lymphedema, compression, vascular, or rehabilitation settings. Lead patient and caregiver education on product use, compliance, and care expectations. Escalate complex clinical cases to leadership with clear documentation and recommended next steps. Order Management & Documentation Own end-to-end order coordination—ensuring accurate documentation, payer compliance, and timely patient access. Independently manage prior authorizations, insurance appeals, and DME/HME coverage requirements. Maintain audit-ready CRM records of patient status, field activity, and case progression. Account Development & Workflow Integration Build trusted relationships with key provider stakeholders to position the organization as a preferred clinical partner. Implement repeatable clinical protocols across partner sites to improve product utilization and consistency. Communicate field insights to internal leadership to support continuous improvement in patient experience and territory performance. Travel 50-75% across assigned region. Comfortable with regional travel. Team Leadership (Player and coach) Work on site with multiple accounts and cat a s a mentor and coach for the team. Mentor junior Clinical Field Specialists through onboarding, skill development, and daily field guidance. Serve as the escalation resource for complex clinical, payer, and provider relationship issues. Contribute to field training materials, SOPs, and best practice documentation

QUALIFICATIONS 4-6

years of clinical or patient-facing healthcare experience OR 2 + years in a field-based MedTech or DME role.

Clinical credential required:

Medical Assistant, PTA, CNA, or comparable allied health background. Proven ability to independently manage complex, multi-site patient caseloads with measurable outcomes. Strong knowledge of prior authorization, payer appeals, and DME/HME coverage and billing workflows. Highly organized and self-directed with strong written and verbal communication across clinical and patient audiences. Comfortable with regional travel including overnight stays and drives of 5+ hours; 50-75% travel expected.

PREFERRED

Specialty experience in compression therapy, lymphedema, wound care, vascular rehab, or orthotics/prosthetics. Experience mentoring or informally leading junior field staff. Proficiency with CRM platforms and clinical documentation systems; EMR familiarity a plus. Bilingual in Spanish strongly preferred; may be required in select territories. Background in territory management, account planning, or field-based clinical business development. to join a mission-driven team where your clinical expertise and leadership deliver measurable patient impact.

Pay:

From $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person