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Patient Service Coordinator - Oncology
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St. Vincent's Medical Center
Fairfield, CT (In Person)
Full-Time
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Job Description
Location Detail:
4185 Black Rock Turnpike (10596)Shift Detail:
Monday-Friday Work where every moment matters. The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services- all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology. The Hartford HealthCare Cancer Institute at St. Vincent's Medical Center has been designated as the first Care Partner of Memorial Sloan Kettering Cancer Center (MSK) in the United States. Hartford HealthCare opened a new state-of-the-art cancer center at 4185 Black Rock Turnpike near the Merritt Parkway in Fairfield in April 2025. The 25,000-square-foot facility will offer chemotherapy, radiation therapy, immunotherapy, surgical consultations, imaging and laboratory testing on site. The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Responsibilities include but, are not limited to:- Warmly greets and registers arriving patients
- Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
- Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
- Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
Qualifications Education:
High school diploma or equivalentExperience:
- Experience in a fast-paced medical office highly preferred.
- Epic experience preferred.
- Strong working knowledge of insurance requirements
- Solid working knowledge of Microsoft Office software.
- Basic working knowledge of medical terminology.
- Ability to travel independently to satellite offices with or without advanced notice.