Director of Case Coordination, Greater Manchester Region

Location Detail:

MMH-71 Haynes Street (10627) Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning 500 locations across 185 towns and cities, our comprehensive care-delivery system is built to serve every community, every day. From world-class hospitals—including two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, and three community hospitals—to an expansive network of behavioral health services, multispecialty physician groups, urgent and virtual care, surgery centers, home care, senior care, rehabilitation, and mobile neighborhood health programs, Hartford HealthCare is there when and where it matters most. We touch the lives of nearly 28,000 people every single day, delivering unparalleled care through our unique Institute Model—bringing together leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a unified, high standard of care at the most affordable cost.

Position Summary:

The Director Case Coordination is responsible for leading a team of clinical professionals at both Manchester Memorial Hospital and Rockville General in the execution of exemplary cross-continuum care coordination and has full accountability and oversight for the overall operations of the Case Coordination department. The Director is responsible for the development and implementation of the case management process and promoting quality patient care outcomes while supporting appropriate utilization/resource management along the continuum of care. The Director will, with market leaders, physicians, peers, community colleagues, system leaders and others, identify opportunities to improve patient care and services, and execute collaborative practices that exemplify Hartford HealthCare's commitment to patient centered care and community engagement.

Key Accountabilities:

Directs the daily operations of the Case Coordination department, including all aspects of care coordination, care transition and regulatory compliance including but not limited to: coordination of care, Centers for Medicare & Medicaid Services (CMS) Conditions of Participation, discharge planning, Social Services, readmission prevention, length of stay, excess days and avoidable days, Value Based Care partnerships, Care Manager's roles in multidisciplinary rounds and care transitions Contributes to development of performance standards, appraises performance and works to assess, maintain, and improve competency in CMS regulatory processes and safe transitions of care Determines, provides and/or implements proactive local and corporate strategies and methods necessary to improve operations and outcomes for a high-performance culture, including operationalization of system standard work Cultivates and maintains intra departmental and medical staff relationships relative to care coordination objectives Supports change management and movement toward interaction with outpatient Care Management Manages interface with third party review and external agencies relative to compliance with regulatory and contract requirements Coordinates, mentors and supervises the hiring, orienting, evaluating, continuing education and duties of the clinical RN case coordinators, case manager assistants, and social workers Qualifications Bachelor's Degree in a health-related field required Eight plus years of clinical experience or acute care case management experience Five plus years of healthcare leadership experience Current license in good standing to practice as a Registered Nurse or related Health Care Professional in the State of Connecticut Demonstrated knowledge of case management, discharge planning, transition of care, and transfer coordination; Medicare, Medicaid and federal/state/local regulations Ability to effectively engage physicians, management level staff, colleagues, and stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals Knowledge and expertise in utilization management and discharge planning Excellent leadership skills. Visible leader with proven ability to coach, mentor and influence Strong prioritization, problem-solving and critical thinking skills Strong communication skills with diplomacy to establish rapport with all stakeholders We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .