Patient Care Coordinator/Office Manager

Pelvic Connections Therapy & Wellness Patient Care Coordinator Somers, Connecticut At Pelvic Connections, our Patient Care Coordinator is far more than a front desk professional. You are often the first voice, first text message, and first impression our clients experience. Your ability to connect with people, listen to their concerns, and help them feel supported plays a critical role in their healthcare journey. We are looking for someone who brings: Warm, genuine energy Confidence and ease on the phone A natural ability to connect with people A team-first mindset Strong communication skills Openness to feedback, growth, and learning If you enjoy building relationships, creating exceptional experiences, and being part of a positive, growth-focused healthcare team, this could be an incredible fit. About This Role As our Patient Care Coordinator, you will help create a seamless and welcoming experience for every client who walks through our doors. You will be a key member of our team, helping prospective clients feel heard and supported while ensuring day-to-day clinic operations run smoothly. What You'll Do Welcome clients into the clinic and create a warm, professional experience from start to finish Answer calls from prospective clients, learn about their concerns, and help them determine whether our services are the right fit Confidently explain our care model, scheduling process, and pricing structure Manage scheduling, cancellations, waitlists, and clinic flow throughout the day Communicate with clients via phone, email, and text Assist with payment collection, superbills, and administrative workflows Support community outreach, events, workshops, and light marketing efforts Assist with laundry, organization, stocking supplies, and maintaining a beautiful clinic environment A Note About This Role A significant portion of this position involves speaking with potential new clients by phone. We are looking for someone who genuinely enjoys conversation and can help people feel comfortable, understood, and confident taking the next step in their care.

The ideal candidate:

Enjoys phone conversations (not avoids them!) Builds trust quickly Brings grounded, positive energy into conversations Can confidently guide people toward a decision without pressure About Us Pelvic Connections Therapy & Wellness is a specialty physical and occupational therapy practice serving Connecticut and New York. We provide one-on-one, hour-long treatment sessions and take a whole-body approach to uncovering the root causes of pain, movement dysfunction, pelvic health concerns, and functional limitations. Our clients often come to us after feeling dismissed, frustrated, or unsuccessful with previous treatment experiences. We are known for providing thoughtful, individualized care in a supportive and empowering environment. Our team includes both physical therapists and occupational therapists working collaboratively to provide comprehensive, whole-person care.

Our values include:

Compassionate, high-quality care Growth and continuous learning Strong communication and teamwork Integrity and accountability A positive and supportive work environment Treating people like human beings—not numbers What We're Looking For 1+ year of experience in customer service, hospitality, healthcare, or a front desk role preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfort with technology and learning new software systems Professional, reliable, and highly accountable Interest in health, wellness, fitness, or healthcare is a plus Schedule Full-time position (35-40 hours per week) Typical hours approximately 8:45 AM - 5:15 PM Occasional flexibility for events, workshops, or clinic needs Compensation & Benefits $20-$23 per hour based on experience Paid time off and holiday pay Retirement plan with employer match Continuing education and professional development opportunities Supportive, team-oriented culture Growth opportunities within a rapidly growing company Why Pelvic Connections? We believe that healthcare should feel different. Our team is passionate about helping people find answers, regain confidence in their bodies, and return to the activities they love. We value curiosity, collaboration, personal growth, and creating an environment where both clients and team members can thrive. If you're looking for a position where you can make a meaningful impact while being part of a supportive and mission-driven team, we'd love to hear from you. To Apply Please submit your resume and a thoughtful cover letter to: Dr. Jackie Jaronczyk, PT, DPT, PRPC Owner, Pelvic Connections Therapy & WellnessDrJackie@pelvicconnections.com In your cover letter, please include: Why this position stood out to you Why you believe you would be a great fit for Pelvic Connections Confirmation that you explored our website and learned about our mission and values One thing that excites you most about helping people in a healthcare setting

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid sick time Paid time off Paid training

Work Location:

In person