Patient Service Coordinator - Urgent Care

Location Detail:

30 Danbury Road Wilton (10573)

Shift Detail:

Two 12-hour, one 6-hour and every other weekend, 8-hour shifts. Be the Best at Getting Better . Join over 40,000 Hartford HealthCare colleagues who make a difference every day. What We Offer Career growth and movement opportunities within our network On-going education and training Robust Benefits Package Generous PTO to promote work/life balance Special Interest Groups Referral Bonus Program (top leader number of employee referrals in the industry) Wellness Programs Employee Discount Programs Supportive culture Awards & Recognition Flexible Scheduling Rewarding Compensation 401K with company match Clinical specialty opportunities Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Summary Patient Service Coordinators are responsible for providing outstanding and professional customer service and ensure efficiency to promote a positive patient experience. This role provides coverage at 11 regional Urgent Care sites bringing variety to your workday and the chance to collaborate across multiple teams and communities. Duties include but are not limited to: Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records. Manages high call volumes. Corresponds with clinical operations and/or providers as necessary. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained. Monitors and maintains front desk related work lists and work queues, including authorization work queues. Qualifications One year of relevant experience in a fast-paced medical office strongly preferred Epic experience preferred Occupational Health and medical scheduling experience preferred With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!