Medical Assistant / Patient Care Coordinator

Live In Vitality Wellness Center is a growing medical wellness practice in Brandon, FL. We focus on hormone health, medical weight loss, thyroid care, functional medicine, IV therapy, preventive care, and primary care. We are looking for a dependable, friendly, organized Medical Assistant / Patient Care Coordinator to help with patient care, daily office flow, insurance-related tasks, patient communication, forms, and follow-up. This role is a good fit for someone who enjoys working closely with patients, has medical office experience, and can be warm and bubbly while still maintaining clear professional boundaries. We are a small practice, so the right person needs to be comfortable helping in more than one area, including clinical support, scheduling, phones, insurance workflows, chart preparation, forms, letters, follow-up, and general office organization. This is not a high-volume clinic setting. We are looking for someone calm, professional, detail-oriented, and able to follow through without needing constant reminders.

Responsibilities include:

• Room patients and obtain vitals
• Review medications, supplements, allergies, and intake forms
• Perform InBody body composition scans
• Assist with injections, labs, IV therapy, and in-office treatments within training and scope
• Help prepare charts before visits
• Identify missing forms, labs, insurance information, referrals, or appointment details before the provider needs them
• Support patient check-in, checkout, scheduling, and follow-up
• Answer phones and respond to patient messages professionally
• Help patients understand next steps, appointment types, follow-up instructions, and office policies
• Support insurance-based primary care workflows, including eligibility awareness, copays, referrals, prior authorizations, refill requests, forms, and lab/imaging follow-up
• Assist with medical forms such as FMLA, work forms, school forms, disability forms, clearance forms, and other patient paperwork
• Draft patient letters, work notes, referral letters, support letters, and form-related documentation for provider review
• Review forms and paperwork for missing information before sending to the provider
• Communicate with patients about form timelines, required appointments, fees when applicable, and needed documentation
• Understand the difference between insurance-based primary care and self-pay wellness services such as hormone optimization, medical weight loss, functional medicine, and specialty lab review
• Track refill requests, lab follow-ups, forms, messages, and daily tasks
• Problem-solve day-to-day issues before escalating when appropriate
• Help the provider stay on schedule and reduce avoidable interruptions
• Keep exam rooms, supplies, and the office organized
• Communicate with patients in a way that is kind, clear, and professional
• Help improve office systems, templates, checklists, and workflows as the practice grows We are looking for someone who is:
• Reliable and punctual
• Friendly, warm, and professional with patients
• Organized and detail-oriented
• Calm when several things are happening at once
• Comfortable answering phones and speaking with patients
• Comfortable being kind while still enforcing office policies and boundaries
• Experienced with insurance-based medical office workflows
• Comfortable with copays, eligibility, referrals, prior authorizations, refill workflows, and basic insurance-related patient questions
• Comfortable writing clear patient messages, letters, notes, and form drafts
• Able to gather the right information before asking the provider to review or sign paperwork
• Comfortable using computers, EHR systems, scheduling systems, patient messaging, digital forms, email, and insurance portals
• Able to follow checklists and complete tasks without being reminded repeatedly
• Able to take initiative and think one step ahead
• A natural problem-solver who does not panic when something is unclear
• Comfortable working in a small practice where teamwork matters
• Interested in wellness, hormones, weight loss, thyroid health, and preventive care
• Capable of growing into more responsibility over time Preferred experience:
• Medical assistant experience
• Primary care
• Private practice
• Insurance-based medical office
• Prior authorizations
• Referrals
• Medication refill workflows
• FMLA, disability, work, school, or clearance forms
• Hormone or wellness clinic
• Functional medicine or integrative medicine
• Medical weight loss
• IV therapy or injections
• Front desk and clinical support Certification as a CMA, RMA, or CCMA is preferred, but we are open to the right person with strong experience, great communication, insurance knowledge, writing ability, problem-solving skills, and excellent follow-through. This may not be the right fit if you:
• Prefer only doing rooming and vitals
• Do not like phones or patient communication
• Have no interest in insurance-related office workflows
• Are uncomfortable with forms, letters, prior authorizations, referrals, or patient paperwork
• Get frustrated when patients ask questions
• Have trouble saying no politely
• Need constant reminders to complete tasks
• Get easily overwhelmed by a busy office flow
• Are uncomfortable with technology
• Struggle with follow-through or attention to detail
• Do not like checklists or structure

Schedule:

Monday-Friday Approximately 32-40 hours per week Hours may vary slightly based on patient care days and administrative needs No weekends No on-call No overtime without approval

Pay:

$20

• 25 per hour depending on experience, reliability, clinical skills, insurance knowledge, forms experience, communication skills, and leadership potential.

How to apply:

Please apply with your resume. In your application, please answer this question: Tell us about a time you helped a provider, manager, or office run more smoothly while also keeping patients informed and cared for. Live In Vitality Wellness Center is an equal opportunity employer.

Pay:

$20.00

• $25.

00 per hour

Benefits:

Employee discount Free parking On-the-job training Opportunities for advancement Professional development assistance Application Question(s): Do you have experience working in a medical office, primary care office, wellness clinic, or patient care setting? Do you have experience with insurance-related workflows such as eligibility, copays, referrals, prior authorizations, medication refill requests, or lab/imaging follow-up? Do you have experience assisting with medical forms such as FMLA, work forms, school forms, disability forms, clearance forms, referrals, or prior authorizations? Are you comfortable drafting professional patient messages, work notes, letters, and form-related documentation for provider review? Are you comfortable helping with both clinical tasks and front-office/patient communication tasks? Tell us about a time you had to be friendly with a patient while still explaining a policy, fee, timeline, or boundary. Describe a time you solved a problem, caught a mistake, or helped a medical office run more smoothly. What hourly pay range are you seeking? This role works with hormone therapy, weight loss, and wellness patients, and also handles insurance. Are you comfortable in that kind of practice? How many years of medical office experience do you have?

Experience:

Medical office: 1 year (Preferred)

License/Certification:

BLS Certification (Preferred) CMA, RMA, or CCMA certification (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person